Customer Ratings & Reviews

Have if we do it gives me peace of mind and good for 5 years

Always worth it, no hassle fix or repair. It's a great piece of mind

As stated above be sure to get this added security in your investment you just never know

I've used geek squad before and they were very courteous and provided good service

used often with older computer useful and great just make sure to make an appointment.

Hope we never need it but thought for the money, good insurance.

I normally don’t buy the cheese. But it is a must have

Bought this to protect my television for an unforeseen problems.

If you spend that kind of money on a item, protect it!

Always helpful and prompt. Knowledgeable and worth the price

Super smart guys. They can fix anything. Worth every penny

Good to have when you need it. Good to have when something happens.

Purchase this warranty for replacement if something (ANYTHING) goes wrong with my TV, it’s being sold as an accidental warranty but it is in fact an extended manufactures warranty. More times than not you would want to replace an item within 2 years just because. This warranty doesn’t help me because you still have to go through loop holes to get to the right person just so they can look at your tv.

Protect your investment! TV are too expensive these days!

I have learned my lesson in the past, this is a must have for any TV

The picture and sound were as good as i expected. Good.

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

They are always so fast answering any questions I have.

The agents advised me in detail how to connect and set up my tv and components

If the geek squad can't fix it then they can replace it