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Customer Ratings & Reviews

Your price for this item is $151.99
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The comparable value price is $499.00

Customer reviews

Rating 4.4 out of 5 stars with 247 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the Chromebook 317's large screen size, comfortable backlit keyboard, and ease of use. Many appreciate its performance and long battery life, finding it a good value for the price. However, some find the laptop to be heavy, and the sound quality could be improved. The RAM is also frequently praised as sufficient for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-247 of 247 reviews
  • Pros mentioned:
    Keyboard backlight, Screen size

    Rated 4 out of 5 stars

    No Complaints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as the deal of the day. For the price I paid I have no complaints. Love the big touch screen and lighted keyboard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the big screen. Meets my needs at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Amazing chrome book

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size to watch my utube music videos.the acer has a nice bright screen 1080p. The acer 317 is very fast loading info.it also logs on and shuts down very quick.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy only sells budget Chromebooks. Why?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We want OS Chromebooks with 16GB of RAM and excellent processors. Unfortunately, Best Buy only sells budget Chromebooks.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Crystal,
      If you need a more powerful Chromebook, please feel free to contact the Acer store at 800-910-2237. They will be able to help you select one that suits your needs if the models at Best Buy are lacking in specifications, such as the Acer Spin CP714-1WN-74UE that has 16GB memory. In most cases you shouldn't need this much memory on a Chromebook as they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud.
      We will forward your comments to the appropriate team for review. We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Sloooow Speeed Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After multiple attempts to get this to stream videos from several sources, I gave up and returned it to Best Buy. It would only play in slooooow speeeed. There have been many comments about this issue from other owners. There may be a work-around for this problem, but who wants to buy a new machine and than have to figure out how to make it do what it's supposed to do?

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Bob,
      We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 5 out of 5 stars

    good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast delivery and easy setup. Works as it should with no problems

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Searched for and filtered for a laptop, this is not a laptop

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Not,
      Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better.
      If you need any help with your Chromebook please feel free to contact support at 866-695-2237.
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer