Customer Ratings & Reviews

Very poor customer service at best buy. DO Not buy expect warranty to cover it if you have any problems. The screen was lifting from the display a little. I'm a total member so it's under warranty I figure ok I'll have them take care of it since 2 year warranty is included as a total perk. They sent it for service and after two weeks they tell me it qualifies for exchange. Ok fine, but they no longer carry that model. So now my only choice is to take a significant downgrade (exchange can only be up to what was paid) or take a refund! Very upset! Exchange should be same product or equivalent spec

For a chrome book the Acer 714 is the best buy for students.

had a week, cannot get the bamboo stylus to connect, had to get one because no stylus was with it, not even a port for it.

I experienced screen flickering issues and my keyboard essentially turning off (thinking I was in tablet mode while I was typing). Best Buy gave me a replacement and I am still having the same issues with the new one. The only option is to send to Acer for repair. It works great if the screen is shut and using an external monitor, keyboard, and mouse, but hasn't worked to use it as a regular laptop.

This Spin 714 replaces a 3 year old “mid range” Chromebook and the difference is remarkable! It’s always interesting to see this type of improvement with personal technology, and Chromebooks seem to have gone from sputtering a little a few years ago to providing some strong performances in the current market. Acer offers a lot of choices in their Chromebook line, and the 714 might be a little much for the daily uses of email, videos, social media, and general browsing since it has the more powerful processor, lots of memory, and lots and lots of hard drive storage space. This would be a good choice if you are wanting to get the best horsepower and a little bit more screen area to use for video/graphics editing or just like to be sure you have plenty of kick available when you are popping open lots of tabs, apps, and programs. Setup is easy, especially when moving from “old” to “new” Chromebook. Build quality seems sturdy enough, with a good bit of plastic for reduced weight. Battery power goes pretty much all day with light use, videos, and general browsing – but if you are really putting the stress on then you may want to have a charging plug handy to get in a complete day’s work. Overall this is a good Chromebook for light home office, high school or college students (general use), and just puttering around for personal use. To me, it’s usually worth spending a few more bucks to go “up a notch” on electronics to be sure the Chromebook will still get the upgrades and maintain acceptable performance a few years down the road. Greetings from Central Georgia!

I purchased this Chromebook in November for my son for Christmas. Last week the battery died and won't hold a charge. We tried to get it fixed at Best Buy, but they directed us to Acer because it's past the return period. I think we'll be able to get it fixed after paying to ship it to Acer, but it sure is disappointing that Best Buy won't stand behind this purchase after approximately 3 months of use. We did some research and realized that this problem has happened to many other people, so you may want to consider a different type of Chromebook.

Incredibly laggy only four months in. Gernally works as its supposed to, but at times it completely freezes. Has a hard time running smoothly when multiple tabs are open.

Probably was a nice chromebook, but it was received with bottom cover somewhat ajar. Sent back and got more reliable HP 360. Best Buy processed return quickly and efficiently, and I was able to walk out of store with new chromebook. Staff was excellent

Within 10 minutes of turning thid laptop on it started glitching... When I would click the control of shift key the screen would go black. Got progressively worse to the point where I wouldn't even have to click anything for it to just go blank. Got an exchange since the best buy associate acted shocked. The second one was even worse. Geek squad had no resolution either

I live the computer and very handy. Unfortunately the customer service is a horrible experience for me. My item came a little damaged and was told I can go in person for a replacement then they cancelled my replacement without notifying me.. now I was told I can only return it an be without a computer until I order another one again but be without a computer and I have important jobs to hear from in less than 3 days.

Had to return it. Video did not work and Geek squad was flummoxed by the problem. Bought same model rhrough Amazon … same problem. Got a reconditioned Lenovo on Amazon for $200 bucks that is far better than this baby! Moxed

My laptop broke out of nowhere last month I and initially the repair thought it was something to do with the battery but in the end it is the motherboard that is broken. Since I live in the uk and Acer wont help me here I dont know what to do but DO NOT BUY THIS LAPTOP

I have had this chromebook just a few month and it's awful! I have contacted customer service and the are also awful. Its not user friendly.

The touchscreen is very unresponsive. I have to touch the "x" in the corner of the Chrome screen, for example, three or four times to get the screen to respond. I wish I would have returned it in the 30 day return window.

Was dead-on-arrival because keyboard failed immediately. Would randomly stop working after a few keystrokes, not work for a few key strokes, start working again. Completely unusable.

After using this chromebook for around a month, it has met my expectations in terms of battery life, speed, and ease of use. I got this for light use (internet browsing, remote desktop, email, video calls), and it has performed well for those applications. The only minor issues I have encountered are (1) the volume seems to randomly decrease occasionally, but I have read that this is an issue on multiple Chromebook models. (2) The touch screen doesn't seem as responsive as I would like in some applications, but it is not a major issue.

Many people overlook Chromebooks as an alternative to Windows laptops. For some users this does make sense. For most users, this should be an option the look at. Chromebook is an excellent option for those wanting to do web browsing, email, watching video, etc. since it runs a modified version of the Android operating system, you can use the Google play store and use apps that are available on Android based phone. This includes Microsoft Office, Zoom and other productivity tools people think are only available on Windows. Another benefit is improved security. You can get a virus on a Chromebook but the chances are less than on a Windows device. As far as this Chromebook goes, it is a solid system that is fast and responsive. The device is built well and the screen is very bright and clear. It doesn’t seem to get the same battery life as other devices but should suffice for most users. The only downside I see is the price. While not the highest price Chromebook, the specs on this device, while solid, may not support the price. If you see it on sale, it would be a great option to buy. Overall, at the right price, I would recommend this Chromebook.

I have been a Mac user for 20+ years, with little experience with Chromebooks. I primarily use a Mac Mini Pro (desktop) and an older Macbook Pro. Instead of adding a new Macbook Air or Pro, I decided to pick up this Chromebook for half the price. Pro I wanted to try a touch screen--I now try to swipe on my MBP. It is convenience. Con The trackpad is trash. Either use touch or a mouse if you want accuracy. Pro The speakers are great. Easy to use for video watching. Charges quickly. The operating system UI reminds me of Windows, it took me a bit of time to figure out the new system, but it is intuitive. Cons Size. It is not the most sleek and weighs as much as my MBP. Bc of the limitations of the OS, I find myself using my old MBP to use Adobe programs, but I can see it coming in handy as a secondary device or primary if you are mostly a Google Suite and web-based app user.

The 2023 Acer - Spin 714 2-in-1 14" Touch-Screen Chromebook - Intel i5 comes packaged well. You get the latest 13th Gen Intel(R) Core(TM) i5-1335U (12 threads, 3.80GHz), 8GB ram , 256GB SSD, a really nice and clear display, the only thing missing is the stylus BUT I never find a use for them and this Acer Spin 714 I find the same (stylus is not needed for me). Setup is a breeze, It has Chrome OS and with this Acer Spin Chrome OS is really super fast. I Absolutely love that I can install and run just about all my Google apps from the google play store. What I don't like is Wi-Fi 6E on this does not connect to my 6E router, it could be that my router needs updating or the drivers on this Acer 714 need more work, I Think Acer needs to update the driver, otherwise this Acer 714 2023 version looks and operates extremely smoothly. I wish the 714 had some bio-metrics, ie. fingerprint reader, otherwise this Spin is super fast, clear, and seems very well built.. Battery Life is 10+ hours and outstanding. You can use it as a tablet or desktop, and flip the display over to use it as a tablet as you please. Has a very nice lighted keyboard. I really enjoy using this Acer Spin 714, and know this has plenty for years to come.

Fast. Easy to use. Suits all of my needs. Longer battery life than my previous HP Chromebooks...