Customer Ratings & Reviews
- Model:
- AN517-52-52T3
- SKU:
- 6413248
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Nitro 5's speed and performance, large screen size, and affordability. Positive feedback also highlights its graphics capabilities, ease of use, and backlit keyboard. However, some users note that the battery life could be improved, and that the laptop can get warm and the fans may become noisy during intensive use. Concerns about occasional lag were also mentioned.
This summary was generated by AI based on customer reviews.
Good choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Good laptop for kids! We recommend 100 %
I would recommend this to a friend- Cons mentioned:Battery life
Battery not charging after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop on/around 5/20/20, and for six months or so, it worked like a dream. Ran all the games I wanted and seamlessly ran my work-from-home programs. It was great. But then I noticed that, even when plugged in, the battery wasn’t charging, it was only able to power on when plugged in. After looking at the forums for this particular model on Acer’s website, this is a relatively common problem. Thankfully it’s still within warranty, so I’m sending it to Acer for repair, but I had hoped I wouldn’t run into these problems so soon.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Nicole,
We are sorry to hear your Acer laptop required repair for the battery, however we are glad you were able to take advantage of the manufacturer's warranty to get this resolved. Your input is very important to us as we are always looking for ways to improve our customer's experience. We appreciate you taking the time to write this review.
Thank you,
Acer America
Good Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It used the intergrated out of the box so you have to install the drivers and update it to use the gpu. I bought this for a good budget laptop and it doesnt perform as expected. I tried running minecraft with the gpu and i cant even get over 100 fps when minecraft isnt that intense. I would like to know what happend and if i could get a refund at South Salt Lake Utah please.
No, I would not recommend this to a friendIts alright.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing but after having it for a little over 2 weeks my speakers DONT WORK. Theyre no longer detected in the laptop at all. Very good laptop other than that but im very disappointed!
No, I would not recommend this to a friend- Cons mentioned:Battery life
Day two and already having big issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been two days and we are already having issues with this laptop. It's fine when it's plugged in, and as soon as we unplug it the computer it goes to sleep and we have to log back in. This is with a completely full battery. Very inconvenient and we have tried so many different settings to resolve this. We expected a better product for the cost and this is just disappointing.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Kate,
We are sorry to hear your Acer Nitro laptop is not meeting your expectations in some areas, and we understand this is frustrating for you. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Gradually failing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within a month of buying it, the "R" key stopped working. Gradually over the next several months more keys stopped working until at present roughly half of the keys don't work. All drivers are up to date. Researched showed this is a common problem and that there is no fix. Annoyed, I bought a USB keyboard for it. That has worked for a month and a half. As of yesterday, 2 out of 3 USB ports are dead, the 3rd is intermittent.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Sean,
We are very sorry to hear you are having some trouble with your Acer laptop with the keyboard and USB ports. We understand this is frustrating and we would be happy to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Broke in the first 45 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10 buttons on the keyboard stopped working in the first 45 days. I use the keyboard strictly to log in to accounts, which means I’ve probably pushed the buttons a whole 50 times. After being on hold for almost an hour, on the phone with support for another hour, I get to ship it to Acer and have no computer for 3 weeks. I get to pay shipping also, lucky me.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear HateAcer,
We are sorry to hear your Acer Nitro laptop keyboard is not functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard stopped working after 4 months. It was under warranty so Best Buy sent it to Acer to be fixed. Took 3 weeks to get it back. Worked fine for 3 months until the keyboard stopped working again. Most likely will not purchase another Acer product but Best Buy had great customer service and gave me store credit to purchase another laptop.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear iphoneuser,
We are sorry to hear you are having trouble with the keyboard on your Acer Nitro, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America