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Customer reviews

Rating 3.5 out of 5 stars with 681 reviews

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64%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the knowledge and ease of use provided during the Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera service, and they feel that the security system is the best. However, many customers have expressed dissatisfaction with the installation quality. Some customers have also reported issues with the DVR and a lack of communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 681 reviews
  • Rated 5 out of 5 stars

    Feeling Secure!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these cameras well over a year now and I can say I am more than pleased.

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    Rated 1 out of 5 stars

    Geek squad insecurity camera installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was not able to install the system he did not feel comfortable doing the job

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my security cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers for our new security cameras were on time and very knowledgeable. They did a very neat job of installing and left no mess.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was returned. Due to amount of holes in the wallet. To install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job installing our 8 cameras and setting it up with our computers and cell phones. They showed us how to use it and were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took some time with installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took down old camera and install new one. Agent talk to Arlo representative on the phone and answer questions they had and questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowledgeable and placed the cameras in idea places that provide better security.

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    Rated 1 out of 5 stars

    Geek squad Tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech came out looked around and said I can't install this system because you have a two story house. That was a waste of my time.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installation went very well. The crew were excellent and did their job very professionally. I Highly recommend the Geek Squad security camera install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great at installing cameras!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer did a great job of hooking up our two new outdoor cameras, getting them at just the right angle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work performed-professionally installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents work extremely hard installing these cameras, in the attic in 90* heat in the afternoon. Installation went excellent, and cameras look professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Colonel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kieth Dye was a greater installer from The Woodlands, TX. He was assisted by a fellow named Angel. Great work men!

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    Rated 1 out of 5 stars

    Bad communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting a month to schedule installation, still no call . Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Install Lorex 8-channel Camera System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two break in we purchased a camera system from Best Buy. The guys arrived on time. Performed their installation in a very professional manner. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had security cameras installed and the installers did an excellent job ! No complaints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The system has not been installed correctly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third party installed the system. However, they damaged my ceiling and although I have submitted a claim, they have not paid and ignoring my calls. The system is still not working properly and I cannot get my phone app to function. The Geek Squad came in to hang the TV to the system but they would not run the HDMI cord from the DVR to the TV. I was told that the third party was supposed to do that because the Squad is not certified to do it. The third part said the Squad was supposed to do it. I finally ran it myself.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for the inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek Squad Performed Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were efficient, friendly and knowledgeable about the system install. They cleaned up after themselves and discussed what they were doing. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Teamwork

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team if two that came by where very quick to get things moving along and get me informed of the function and processes of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came to install was very professional. He even went above and beyond to install the cameras. I definitely would recommend this service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Showed up at house, and then said they wouldn’t do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone came out to house to look at see what needed done. When the installers showed up they said no go too much work. I decided to do the work myself, and did it in about two hours. Last time I will ever cal Best Buy’s to install anything in my house. They event charged my credit card in advance, then had to call to get my credit!!

    No, I would not recommend this to a friend