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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,142 reviews
  • Rated 5 out of 5 stars

    Updated equipment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected and programmed multiple devices. Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total tech for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thankful to have the benefit of free mounting with purchase with my total tech. great for the more challenging installs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Effective and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were effective and efficient, both worked on different tasks but were well coordinated - an absolute please to have in our home working on our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lucas was my installer for tv's and Sonos sound bar. He was very professional and took a lot of care in the installation. He was not in a hurry. He took his time and helped me with apps on the tv's and setting up apps on my phone. He asked a few times if I had more questions and was very willing to take the time to help. He had a helper for one of the installations who was also very professional and helpful. I just did not get his name. Lucas was awesome and appreciated his knowledge and care with my installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth peace of mind to invest in Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The situation looked bleak when after years of consistent use, the headset would not stay paired with the TV. The Geek Squad tech ‘stayed on course’ until the components were synced and working. Then he gave us insight into possible causes and let us know to call back if we needed more help. Great service; great price, great customer care! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad always does a great job! They've been to my home several times recently hooking up my new purchases!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio instillation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad technicians Jason and Lamont did an outstanding job completing our audio instillation. Both were knowledgeable as to the equipment and the system already in place. They were entertaining as they did their job by allowing us to watch and answer any questions we had. They moved equipment for us with no issues. I would recommend these two gentlemen anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my surround sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has been extremely easy to work with and vary professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a rather complicated (for us) speaker, receiver, components install. The Geek Squad were very professional, neat, clean. When it was all finished, we did have some glitches but they came back twice and everything is now works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Master Quality Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam is a real pro and knows the upper audio equipment. He did a great job and was informative.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Speaker setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, knowledgeable, detail-oriented. The team was dedicated to setting it up right

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Nest set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they arrived at my house the were very pleasant and had my problem fixed very quickly. I recommend this service to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad absolutely crushed it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler took such good care of me today. I had an issue setting up my Sonos speakers for a number of months. Bought some additional Sonos speakers and went all it. He came in today and mounted a new 65" Sony Bavia and all my Sonos speakers. Went the extra mile to get it all up and working and then gave me a solid 5 to 10 minute tutorial. I cannot happier with everything and it sounds and looks incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++ Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew their stuff. Mounted it perfectly where i needed it and switched to a better mount to meet the needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sippp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good i think this thing is very very good to use in the home

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Purchase and installation of a Sennheiser system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase and installation of a Sennheiser Headphone system was excellent. Could not ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always add Geek Squad support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no substitute for the Geek Squad or their installation. There's simply no better team in the industry, bar none. They were professional, understanding, and patient as I chose the location of my TV and the height. The tv is perfectly aligned and they got me all set up! Well worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, knew immediately what needed to be done and got to work fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 10/10!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were incredibly quick, professional, and knowledgable. They treated my new purchase with care and even help me move my old tv to another room. They offered options for my soundbar set up when my desired configuration didn't work within my space. They also answered will my questions with excitement and seemed to really enjoy their work.

    I would recommend this to a friend