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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,142 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew did an excellent job installing my new sonos speakers and stands.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Soundbar Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and attracted installation. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my sound bar and mount. They were professional and on-time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great inbstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time and polite, they were very knowledgeable and did a great job showing me how to work my new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional job, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with installation and even troubleshooting a problem that was caused by our builder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and connected to our cable company

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Makes It All Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was Bentley. He was great. He called & texted prior to coming. He was both Knowledgeable & professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members of the Geek Squad did an excellent job in removing my old television and setting up my/ new television on my wall. They were friendly, patient, helpful and answered all of my questions. I did have a question after they left. I called them and they returned to answer my question and rectify my problem. Good job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing….very thorough in every detail while installing and setting up my new TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The good, the bad, and the improved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My positive review begins with the exceptional Thomas Laborico. A most excellent and patient tech. Set up new eero for us as well. Hopefully you reward him for his great customer service! My negative is that your scheduling and tech to tech info needs a lot of work. We went through 5 tech teams before Thomas was able to help us. Fast forward to today and Orion Webb and his partner were very helpful in restoring our TV’s after removing the Roku .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad was awesome they did all the work quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was awesome they did all the work quickly efficiently and kindly great product knowledge thank you very much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headset for tv-hearing impaired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult setup directions. The headset for the audio impaired was installed but was difficult to install. The geek squad was willing to come. The price for the headset and installation would have been pricey. My suggestion for the headset company is make the directions clearer. A friend who is a little more technical was able to figure out. Best Buy is not in convenient location.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team members were very knowledgeable and got everything set up in a timely manner. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick & Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs worked quickly and efficiently. Everything works.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation on tv set up. Perfectly updated the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Senior Treatment was the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the technicians. They got my TVs up and running in a very expedient and professional manner. Treated me with respect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James and Rob were amazing! They were fun, knowledgeable, skilled, patient, and incredibly helpful in every way!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad team replaced a tv and Sonos sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were neat, quick and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first person from Geeks came and installed the sound bar and he was very professional, explanatory, polite and explained things to us. Gabe, the second guy who came out was also very polite, professional, and showed us how to get rid of the base sound in the sound bar, because it was too much for my husband and I. We are in our 70's and it was just to much for us. Both Geeks did a great job and we would recommend their company.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GeekSquadReconnection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Gabriel and Angel, reconnected my stereo after I received a new TV stand. It works well.

    I would recommend this to a friend