Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,133 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Hook-up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greeting Agent Allan hook my surround sound, came in covid19 ready. very professional got the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad helped me with Sonos amp installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable. He was able to assess the status and resolve the problem quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV very well but...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job getting the TV mounted in a tight spot. However, and I don't think this was the Geek Squad guys's fault, the Bluesound components are not operating the sound system very consistently. I get occasional cutouts. I can't get any sound out of the subwoofer or the surround speakers. This may be due to the phone app controller, which is very confusing and there is no physical or online manual that I can find to consult. I will be calling the Geek Squad to get further assistance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Guys were awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks installed perfectly, hooked all my accessories up & synced everything. Made recommendations.... just awesome

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They made it all work!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, valuable knowledge in setting up my system. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    trouble with sonos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ben from geek squad couldn't get my sonos hooked up, but Jay from magnolia stopped by and got it going great. Five stars to Jay.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad installed TV's, speakers and sonos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent knowlegeable individuals- could never have set up everything without them

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did what they said they would do, when they said they would do it by. Great Service!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Quality work!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up audio system. The agent was very professional and knowledgeable about his work. Outstanding job!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation was a great experience.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent that performed my network installation/setup was very thorough and informative. I am appreciative of the work that was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 TVs and more

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was way better than expected. The Geek Squat set up 3 tvs including mounts, sound bars and wireless speakers. They made sure that everything was working perfectly before they were done. Definitely worth going to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything id hooked up and running

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The swuad set up my ps5. Ps4 and sound bar all works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All agent did was check my stero recieiver. And did a great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Device setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly staff that worked very hard to get my device running correctly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfactory installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks performed a quick re-installation of auxiliary speakers for a large TV used in my entertainment center. Very prompt service. No problems encountered!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LP turntable installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dusty, from Geek Squad, was terrific. Your scheduling service stinks. I was scheduled for June 2 and, after waiting most of the day, was cancelled. I rescheduled for June 13 and Dusty showed up and did a fine job. Geek Squad is fine. Best Buy is mediocre at best and I know both companies are owned by Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well done, Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous, efficient and professional installation. Very informative as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation/configuration of Sonos Arc & Sub

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad Agents installed Sonos Arc and Sonos Sub2. They knew exactly what they were doing to setup and configure the new sound system to my Sony tv. They are very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great support from the Best Buy team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection of the Insignia headphones was not possible because they were incompatible with the TV/soundbar. The Geek Squad gave me a suggestion for a compatible bar and headphones. They were a very professional pair and I feel I know what to purchase next-go-round.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Instation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, and the geek squad know their business.

    I would recommend this to a friend
Sponsored