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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,142 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All is well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All worked well upon completion and guys were polite.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. This was cool because it made everything way more easy for me. I'm not very "techy", so I appreciated this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian Herring, a Geek Squad member, delivered and set up our Sonos Subwoofer and Sonos Speakers. Connected with our Sonos Sound Bar and answered all of our questions and gave advice we didn't even know we needed. Brian's visit resulted in a great experience. Always a good experience with the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LP turntable installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dusty, from Geek Squad, was terrific. Your scheduling service stinks. I was scheduled for June 2 and, after waiting most of the day, was cancelled. I rescheduled for June 13 and Dusty showed up and did a fine job. Geek Squad is fine. Best Buy is mediocre at best and I know both companies are owned by Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad got my appliances talking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice guy good service very professional and speedy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install was very thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service with the installation of the TV and set up of the receiver and remote control.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers were installed professionally and quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV & Speaker Installation and Sync.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set my Sonos speakers up and synced them with my Samsung TV. 4 speakers in total that provide surround sound listening to music or watching TV. They did a great job and completed the work within an hour easily. Then, they explained using Alexa and Sonos voice control for the entire system.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were thorough and extremely professional. No issues whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job in getting all of the items set up and working correctly. Gave excellent directions for operation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very knowledgeable and talented

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job with my tv and speaker installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 TVs and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was way better than expected. The Geek Squat set up 3 tvs including mounts, sound bars and wireless speakers. They made sure that everything was working perfectly before they were done. Definitely worth going to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Essential to the unGeeky ones of us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to get the system set up and working for My husband

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The agents were on top of it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my Sonos up and running quickly, since they were up to date on the Sonos apps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really quality job by the Geek Squad in my Sonos and TV install. These guys really know what they're doing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jacob is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob did an amazing job setting up our speaker system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. In and out job accomplished. The only thing that would’ve made the experience better was if the guys could wear shoe protection. Both visits I had and it was raining and I had just spent 3K carpet. Nothing happened to my carpet but disposable booties would’ve made my experience worry free.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents install love idea of prices and were very courteous and everything works excellently

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job. answered all my questions. thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great support from the Best Buy team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection of the Insignia headphones was not possible because they were incompatible with the TV/soundbar. The Geek Squad gave me a suggestion for a compatible bar and headphones. They were a very professional pair and I feel I know what to purchase next-go-round.

    I would recommend this to a friend