Customer Ratings & Reviews

Geek squad team headed by Milton arrived and did an outstanding job of setting up the TV and the Sonus Arc Sound Bar. Very efficient and punctual. Great service

The geek squad did a great job setting up my home theater

The installers did a sloppy job. They did not remove the packing materials from the audio component, nor did they setup the component beyond plugging them in. When I went to watch a movie I had to go through the setup procedures including waiting 20 min while the soundbar software updates downloaded and installed I asked the Best Buy employee if I needed to buy extra HDMI cables and was told that the installer would have extra cables of various lengths so they could do any install. Well that was not true. The installers had no additional cables and were ready to leave without even plugging the blue ray player into the TV. Fortunately my son-in-law was able to go to Best Buy to get a long cable and deliver it before the installers left

My techs were great! I had preordered the items that they had thought I needed - was told I could return what we didn't use. Not only did we "NOT NEED" a $650 receiver but the tech returned it to the store and saved me a trip! Now that is TRULY CUSTOMER SERVICE!!! AWESOMENESS!!

Agent mounted my security cameras, helped me understand how they function, helped me download equipment app, and showed me how the app works. Couldn't ask for more or better service.

Everything was installed correctly and works great.

The Geek Squad installed my TVs a few months ago and recently my turntable and Sonos speaker system. They were very efficient and knowledgeable and very careful. They also explained everything to me. I will call them whenever I make a purchase. This was the best service, even though everything came with good instructions. The peace of mind is worth it.

Josh from the Geek Squad came and answered questions I had about the TV setup and also successfully managed to get my surround sound to work with my new Sonos Beam soundbar. He was everything you'd want in a technician sent to your home to help you: competent, friendly and patient.

Technicians were outstanding. The store actually sold us a package that would not play like we wanted. They helped us work thru an exchange and helped set everything up quickly.

I was very pleased with the professionalism of Candace and her team, After having an initial problem with the sales order, they were able to replace the the first TV installation and they added sound bar, I am vey happy with the result and the way the replacement was handled. .

Rod was great. Very informative and did not leave until he explained everything and set it up how I wanted it done. Also had great experience with Damon

These agents were amazing... They connected or TV to the remote seamlessly and we were so delighted....!! They I have is some other tips for the future use... Never have had any issues with there expertise...!

Jake Bonura and associate Zaria were friendly, expert agents who answered all my questions regarding the new system. Installed expertly and on time. Thanks.

Perfection! The Geek Squad integrated my Sonos sound system, and new Samsung TV's throughout my house (bedrooms, family room, outside patio). And were helpful to set up the various streaming apps I use (YouTube TV, Prime, Netflix). Flawless, quick, and would work with them again anytime!

The young man was excellent. Patient and professional. My only disappointment is that he stated the visit should have been put as "Troubleshooting" and he was going to have my $100.00 fee refunded as he was only in my home for maybe 10 minutes. Still waiting on the refund.

The technician was very knowledgable and professional.

Techs were professional, helpful and made sure we understood how to use the products before they left. Our appointment was between 12-4. We got a call 30 minutes before 12 that they would be there at noon and they were! 100%

My problem was resolved and I would use again. Very happy.

The geek squad guys were professional and quick. Very helpful. They also showed us how to use the system.

they did an excellent job and I would recommend them to everyone