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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,133 reviews
  • Rated 5 out of 5 stars

    Security camera purchase/install job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my security cameras, helped me understand how they function, helped me download equipment app, and showed me how the app works. Couldn't ask for more or better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were outstanding. The store actually sold us a package that would not play like we wanted. They helped us work thru an exchange and helped set everything up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for a move!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I greatly appreciate the Geek Squad's work in my home. They were careful while hanging TVs and installing equipment. They taught me how to use my equipment as well. When I needed a few additional components to complete the built in home sound system, they recommended quality pieces at reasonable prices. They then went and picked the items up from the store and installed them. I was beyond satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Metrosnow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys knew exactly what to do. Measured and confirmed with us that it was ok to drill holes for the mount. Once the mount was up, the agent put the TV up and made sure everything was level. He setup the TV and explained everything to us. They did an excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were on point! Very professional, knowledgeable and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my stereo system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to install all of my stereo equipment quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these guys they were on time and had great suggestions for my system now I can relax and enjoy music inside or outside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad explained

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the mount on my wall for the tv as well as installing the system. He was able to show me on the app how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great install experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledge, excellent knowledge. Very glad we paid for this service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad were amazing and knowledgeable. Highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    patio speakers installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good. they worked very hard to remove the rusty screwdriver. they were patience and did their work very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocked My Install !!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My techs were great! I had preordered the items that they had thought I needed - was told I could return what we didn't use. Not only did we "NOT NEED" a $650 receiver but the tech returned it to the store and saved me a trip! Now that is TRULY CUSTOMER SERVICE!!! AWESOMENESS!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad rocks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job setting up my home theater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really liked the Geek Squad person (guy) who installed our stuff. He was really helpful! He explained what works best and what else we could do with our system and what we might want to think about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything you'd hope from a Geek Squad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh from the Geek Squad came and answered questions I had about the TV setup and also successfully managed to get my surround sound to work with my new Sonos Beam soundbar. He was everything you'd want in a technician sent to your home to help you: competent, friendly and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was a great team and was very pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the professionalism of Candace and her team, After having an initial problem with the sales order, they were able to replace the the first TV installation and they added sound bar, I am vey happy with the result and the way the replacement was handled. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs were professional timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional, helpful and made sure we understood how to use the products before they left. Our appointment was between 12-4. We got a call 30 minutes before 12 that they would be there at noon and they were! 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install, great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was very courteous and knowledgeable. He worked with us to find the best location for the TV and stayed with it until it was completely programmed and ready to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Problem addressed but refund for service promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was excellent. Patient and professional. My only disappointment is that he stated the visit should have been put as "Troubleshooting" and he was going to have my $100.00 fee refunded as he was only in my home for maybe 10 minutes. Still waiting on the refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my audio syatem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very organized process of setting up my home audio system. Unbelievably knowledgeable in all facets of the system and both of the technicians were very professional.

    I would recommend this to a friend
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