Customer Ratings & Reviews

We really liked the Geek Squad person (guy) who installed our stuff. He was really helpful! He explained what works best and what else we could do with our system and what we might want to think about.

Geek Squad Technicians did a great job setting up my new Sonos system. Installed soundbar, sub, in ceiling speakers and remounted my TV. Was nothing but professional. Very friendly and knowledgeable. Setup everything on my phone and works flawlessly. Thanks, would definitely use again.

Of course, when you finally buy the big TV and contemplate drilling a bunch of holes into your wall, constructing a bracket, loading a heavy piece of electronics equipment, set it up and hook it in to the network... um, I figured it is definitely the easier, softer way to hire someone who has done this before... 3 months later and it all still works!

The agents were professional, highly skilled and tackled a challenging Sonos installation until the system was operational

Our installer was very courteous and knowledgeable. He worked with us to find the best location for the TV and stayed with it until it was completely programmed and ready to go.

Great service. He hooked it all up and showed us how to use it.

Unfortunately it was difficult to get the solutions necessary to fix the problem with the previous items purchased from BB. after 12 days of no follow up but being billed for the Service Call, I went to the Okemos, MI store, tracked down the MIC and spent an hour at the store getting to the right person. We are concerned that we spent many thousands of dollars replacing speakers and acquiring the entire Sonos system, only to find that it was originally not set up property.

Great team, professional. Setup TV and Denon sound system, connected, clean job

Love these guys they were on time and had great suggestions for my system now I can relax and enjoy music inside or outside

Josh was on time. Unboxed the 2 new Vizio tvs. Installed them both. One set up with Sonos surround sound. Connected the tvs to Apple TV and remote. Made sure we could operate both tvs with the Apple TV remote

Excellent service (arrived with 24hrs), solved audio issues, which had fallen out of sync because of TV auto update ( within 1/2 hr of arriving). Well earned charge. Try yourself first but quickly call the Geek Squad when selfhelp fails.

The tv was already mounted. The techs set up the programming and explained the remote usage. Their set up experience saved me much time and agrivation. thanks to them we were ready to use the tv's smart functions right away.

Very organized process of setting up my home audio system. Unbelievably knowledgeable in all facets of the system and both of the technicians were very professional.

Greek squad installers did a great job setting up the sound bar

The agent fixed the mount on my wall for the tv as well as installing the system. He was able to show me on the app how to use it.

Cody, my agent, mounted my TVs and sound bars and relocated a third TV. He answered my questions and took time to demonstrate the remotes He was friendly and patient - offered his contact information for any follow-up questions.

The agent was very professional, courteous and efficient... we are very glad that we signed up for Total Tech Support! We've met several of your agents and they are all very knowledgeable and well trained in customer support. Kudos to Best Buy for training your team!

This was great to invest in with the existing system

Technician showed up on time and was very courteous. Knowledgable about the product was an understatement. One of the reasons we shot at Best Buy. We always get the complete service from start to finish.

Installation a bit complicated, went smoothly, good service