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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,133 reviews
  • Rated 5 out of 5 stars

    Awesome job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were all very friendly and knowledgeable of everything they did and were very helpful with everything. They did a great job and would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Theater Room Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, observed CDC protocol in reference to Pandemic and mounted and connected the TV to all my devices. They also showed me how to connect my laptop to the TV wireless and explained how to use the device quite well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Super patient and helpful team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqaud installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are great! They installed and my tv and set it up in no time. Then they showed me how to use it and got my printer working too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job. They managed turning choas into order, a large job since we had 5 components to organize. They also did a great job of cleaning up once they were done. Couldn't ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with Geek Squad installation!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job installing our 85” TV. They asked me questions thru the process to make sure I was OK with installation. Stacie made sure she tested the system and I was happy with it. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service did a great job with installing both TV's, mounts, soundbar and surround sound system. I was very impressed with how quickly they worked. I would highly recommend them to come do an installation. You will be happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geeks around!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geeks were the BEST! We had a complicated issue; the squad didn’t give up and eventually found a solution that’s worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was so helpful with our Sonos upgrade

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, excellent communication, friendly, knowledgeable, thorough, helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scott is a Trouble shooting expert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott in his assistant did a great job. It was complicated. He worked through the trouble shooting and solve the problem. My Sonia system is working fine. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super install team

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic geek squad service. Beautiful install ofctvs and wall mounts and orbis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad deserving of 5 star rating!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel are knowledgeable, professional and respectful. Their consideration for cleaning the area after installation was remarkable. They were definitely. 5 star operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up and programed my Sonos system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable, courteous and professional. They were precise, they measured everything twice before cutting and/or making holes. They were familiar with the tech and helped me with shortcuts. The system sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the reason we only buy at Best

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have trouble understanding New technology and without the Geek Squad we would not have figured it out. The Geek Squad spent considerable time explaining “how” to use our devices. We always buy at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These Guys Are Topnotch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my new 65-in Samsung TV, wanted the Geek Squad to set it up to ensure it was done correctly. Austin came out to provide the service. He made all the right connections and left us with a great entertainment system paired with our SONOS Playbase and a couple of Play 1 speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound system and my Samsung TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad attached my Sonos sound system to my TV quickly. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5.1 sound setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior seamless service! Geek Squad team was on time, totally professional and friendly. Couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wworks good now im doing this to get rewards points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Satisified.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is well worth the fee if you have no or little tech experience or do not want to be bothered...These folks are so learned and thorough, They are patient and helpful in answering questions and helping me to learn. I would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your guys are supper good and friendly - A+ - keep up the good work

    I would recommend this to a friend
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