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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,133 reviews
  • Rated 5 out of 5 stars

    Professionalism at its best

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experiences so far with geek squad personnel has been one of the best. All professional and super nice. I appreciate u guys and what u do. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that set my tv bracket and soundbar up were great answered all my questions and walk me through the sono app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional setup and expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team setup and strategically placed the equipment to get the best sound for the room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and precisely done. Arrived on time and the sound system works great. Still learning to use all its features. Thank you once again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the systems and completed the setup in no time. I only wish they would have explained this once so that we could do this independently next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installatio Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents (9Geek Squad) phto announce they were going to be early then showed up earlier than scheduled. Work was then done expeditiosly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast friendly service, second to none

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agents were perfect, professional, knowledgeable and very kind. They represent BestBuy very very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When these guys come I know when they leave that my system will be set up correctly or they’ll come back to make it right. Love this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad agent arrived on time and knew exa.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my Sonos system to optimize the sound quality to my living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV without a hitch. They were careful and professional. They then took us through the set up menu and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Sonos sound system installed. It was a shame that the installer was not familiar with this system. He was trying to sync the components in the wrong order. He could have saved himself several hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely awesome service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fantastic job for me, I am visually impaired so I'm very grateful for their help And willingness to explain howTo operate. Thanks very much!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim A

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sold on the Geek Squad. Jeramy and Art are terrific. The Total Tech is money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GaryGnu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This second service from the Geek Squad was necessary due to the many adjustments that could be had on my new system! They dialed it in perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV & Soundbar mounted & set up, ready to use. Techs were careful and Edin (tech) made sure we understood how to use the system and showed us features we didn’t know about. Good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add on

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes geek squad helped set up everything with their program love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly! Great work...

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the Sonos system is user-friendly I was able to use this service to hide the hdmi cord in the wall. I also was able to get my speakers mounted on the wall for the Sonos Ones. Great work, great people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a superb job in setting up and explaining our sytem. They were prompt, efficient and professional. Great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a installation for my media room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing my media room equipment and setting up the remote that controls all of the components, after they were done they took the time to explain how the controller works to my daughter's and myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well will certainly recommend geek squad.

    I would recommend this to a friend
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