Customer Ratings & Reviews

Terrible service! I brought my computer in to make sure it didn’t have any viruses. I was told I needed to create a backup desk. I then bought one two days later I was told to pick up the computer; when I got it home. It did not work. I called geek squad again, they sent a tech out. He spent an hour here and told me it was running very slowly. It was fine when I took it in I called they told me to bring it back in. I brought it in. I was told that Windows had crashed. They asked if I would allow them to install windows again. I said yes and I and they did I picked it up, brought it home. My son tried to install the back up desk. There was nothing on it. I have had to reinstall everything I paid for the back up desk, and there was nothing on it .

The setup was great and all worked well. Thanks Geek Squad for another great job

Trent, Lee, and Garrett was great. They explain everything and made sure to answer any question I had.

The best thing about BestBuy is the talent and knowledge of their employees. Try getting this kind of support from Wal-Mart or Amazon. I am a Total Tech Support customer. Great respect for these folks.

Geek Squad installed a multi-room Sonos system. It went beautifully. Very knowledgeable, friendly and professional. I won’t hesitate to use them in the future.

Your representatives Darian and Aris were great. They were efficient, knowledgeable and courteous. Great work!

The agent was efficient, knowledgeable and patient in explaining to me how to use the system.

We are technically challenged after living last 17 years in Mexico before moving to North Carolina. Best Buy's Geek Squad, and we've had two of them, are terrific.

Tv system is fabulous. Sound is great although my Sony 7000 hasn’t arrived in time for this refiew

Muhammad was such a great tech! He did some major troubleshooting. Thanks for the great work.

the agent came in and corrected the problems that the previous installers could not correct.

The agent was very professional and handled the job well. My issues were resolved without having to buy new equipment and that was a nice relief.

Agents were great. Explain things very patient. Cleaned up all their mess.

The Geek Squad folks were great! Professional, understood their product and had things up and running quickly. Set up an entire Sonos system with surround sound and additional speakers in about an hour & taught me how to use it.

The Geek Squad took out my Dish receivers, fix my remote and worked on my surround sound. Great job!

We needed 3 TV brackets installed and 3 TVs hung in our new home. The installation team was excellent. Professional and respectful of our new home

The device has not fallen off the wall. Amado install was excellent.

Very knowledgeable and super helpful. I’d like to request him for my antenna installation.

The agents were on time and courteous. We all masked up which my wife and I very much appreciated. They were knowledgable and efficient.

Agent hooked up our tv earphones in 15 minutes…i had tried for 3 hours to no avail! Great service!