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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,142 reviews
  • Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Knows what they are doing They will be returning to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Personnel Are Invaluable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are technically challenged after living last 17 years in Mexico before moving to North Carolina. Best Buy's Geek Squad, and we've had two of them, are terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a professional job and even helped with final installed location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the technician! Would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and handled the job well. My issues were resolved without having to buy new equipment and that was a nice relief.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy way to set something up but it works !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a setup for Dolby 5.1 surround sound using your smart phone when pairing the Sonos system. The Indian dance as the tech's called it was part of the setup but when it was completed I was amazed...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your representatives Darian and Aris were great. They were efficient, knowledgeable and courteous. Great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trent, Lee, and Garrett was great. They explain everything and made sure to answer any question I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and respectful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed 3 TV brackets installed and 3 TVs hung in our new home. The installation team was excellent. Professional and respectful of our new home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was great and all worked well. Thanks Geek Squad for another great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading my audio system which was over 20 years old. I contacted the Geek squad for advice and basic instillation. They were great. Came on time and cleaned up everything once they educated me on the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can't go wrong with the GEEK Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dylan, Agent-Home Theater, installed my system. He was courteous, knowledgeable, and went the extra mile to ensure I would get total enjoyment from my new purchases. He is an asset to the GEEK Squad team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service they really know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound box set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He programmed by sound boxes he knows how to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Quality Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and courteous. We all masked up which my wife and I very much appreciated. They were knowledgable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great being able to contact someone that has knowledge about the product we purchased. After reading the owners manual and trying the trouble shooting ideas to fix an issue with no success. This service is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is a must for trouble free install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv system is fabulous. Sound is great although my Sony 7000 hasn’t arrived in time for this refiew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was efficient, knowledgeable and patient in explaining to me how to use the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, very polite. They worked with me to get exactly what I wanted an went above and beyond...very happy with the results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muhammad was such a great tech! He did some major troubleshooting. Thanks for the great work.

    I would recommend this to a friend