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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,133 reviews
  • Rated 5 out of 5 stars

    Super professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a superb job setting up and explaining the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad folks were great! Professional, understood their product and had things up and running quickly. Set up an entire Sonos system with surround sound and additional speakers in about an hour & taught me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek Squad win.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and connected my sound system in a timely manner. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aron is an outstanding professional and a wonderful service tech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick to help and went above and beyond to ensure my computer was up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, very polite. They worked with me to get exactly what I wanted an went above and beyond...very happy with the results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job making it look and sound great. Very happy with the way it went.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy way to set something up but it works !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a setup for Dolby 5.1 surround sound using your smart phone when pairing the Sonos system. The Indian dance as the tech's called it was part of the setup but when it was completed I was amazed...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents setup new 55” LGTV and Sonos and gave us a tutorial

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my projector, took down the old one and adjusted it to display appropriately on my screen. Very pleased with the work done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install with Sonos Arc was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone that has come by from the Geek Squad these last few visits has been great to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another Geek squad excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with the geek squad in the past. Always have a pleasant experience. In the future will always hire them to in stall our audio and video purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Living room tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone I dealt with was extremely helpful and a pleasure to work with I will recommend you to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can't go wrong with the GEEK Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dylan, Agent-Home Theater, installed my system. He was courteous, knowledgeable, and went the extra mile to ensure I would get total enjoyment from my new purchases. He is an asset to the GEEK Squad team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got to the heart of the issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not give up and found the issue with sound bar software update caused problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading my audio system which was over 20 years old. I contacted the Geek squad for advice and basic instillation. They were great. Came on time and cleaned up everything once they educated me on the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge fan of this service that comes complementary with total tech. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look No Further

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service and pricing. The best! Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was as nice as he could be.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job. It was a good thing that I had a 12 foot optical cable for the agent to use. The agent couldn't have been any nicer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great being able to contact someone that has knowledge about the product we purchased. After reading the owners manual and trying the trouble shooting ideas to fix an issue with no success. This service is great.

    I would recommend this to a friend
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