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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,142 reviews
  • Rated 5 out of 5 stars

    Remove my Dish receivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took out my Dish receivers, fix my remote and worked on my surround sound. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another Geek squad excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with the geek squad in the past. Always have a pleasant experience. In the future will always hire them to in stall our audio and video purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They Got My Network Running....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a techy, i really didn't have the time to do all of the setup for my system, and i was still intimidated by it all. all of my system is on the same network and runs seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect. Had the nicest & knowledgeable person

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team fixed my wires so they werent so tangled & held together with clips. Best service ever. Definitely worth the $99.00 as I am not to bright when it comes to hooking things up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Hooked up headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up our tv earphones in 15 minutes…i had tried for 3 hours to no avail! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my projector, took down the old one and adjusted it to display appropriately on my screen. Very pleased with the work done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was as nice as he could be.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job. It was a good thing that I had a 12 foot optical cable for the agent to use. The agent couldn't have been any nicer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little while but the agent hooked up my head phones. I could have never done it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and super helpful. I’d like to request him for my antenna installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos speaker insrall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable about the Sonos speakers, and was able to answer all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great. Explain things very patient. Cleaned up all their mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my TV earphines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two young men came to our house to set up my TV earphones. They were very polite and friendly and knew exactly how to get the job done satisfactorily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bad situation made right by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed came out and went above and beyond to get the installation right. The salesperson made some errors but all resolved by Ed from the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent came in and corrected the problems that the previous installers could not correct.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service! I brought my computer in to make sure it didn’t have any viruses. I was told I needed to create a backup desk. I then bought one two days later I was told to pick up the computer; when I got it home. It did not work. I called geek squad again, they sent a tech out. He spent an hour here and told me it was running very slowly. It was fine when I took it in I called they told me to bring it back in. I brought it in. I was told that Windows had crashed. They asked if I would allow them to install windows again. I said yes and I and they did I picked it up, brought it home. My son tried to install the back up desk. There was nothing on it. I have had to reinstall everything I paid for the back up desk, and there was nothing on it .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kramer does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kramer made the hook up of all surround speakers with Sony 85” tv a place of beauty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device has not fallen off the wall. Amado install was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek Squad win.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and connected my sound system in a timely manner. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great calibration of home theater speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home theater was set up with the expertise of the Geek Squad to calibrate the Dolby sound through the the center, front and rear speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job making it look and sound great. Very happy with the way it went.

    I would recommend this to a friend