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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,133 reviews
  • Rated 5 out of 5 stars

    Bad situation made right by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed came out and went above and beyond to get the installation right. The salesperson made some errors but all resolved by Ed from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my TV earphines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two young men came to our house to set up my TV earphones. They were very polite and friendly and knew exactly how to get the job done satisfactorily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They Got My Network Running....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a techy, i really didn't have the time to do all of the setup for my system, and i was still intimidated by it all. all of my system is on the same network and runs seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooray for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New TV installed quickly & efficiently. friendly Installer & answered any questions were had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect. Had the nicest & knowledgeable person

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team fixed my wires so they werent so tangled & held together with clips. Best service ever. Definitely worth the $99.00 as I am not to bright when it comes to hooking things up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and Ben did a fantastic job of setting up our TV and getting the sound system set up as well! GREAT job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great calibration of home theater speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home theater was set up with the expertise of the Geek Squad to calibrate the Dolby sound through the the center, front and rear speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frank from the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my laptop to my printer and made sure everything worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. I purchased a lot of equipment, so this was a great added bonus. Not sure how valuable if only bought a few.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and helpful service. Full explanation and knowledge of the TV and Sound System

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were amazing! It was a simple fix and they offered to let me call them in case I had the same problem again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the help from the Geek Squad- super patient & through explanation of how to use installed equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 5 Starrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install of my new tv. Cleaned up the tangle of cords behind the tv and gave instructions on how to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fixed my sound bar because it would not let me use my tv remote to turn down the sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and answered any questions where we would understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Music from I Phone Now on Bose System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed a Sonos device to connect my Bose music system to the Music app on my I phone. I absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love those Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents hooked up my Bose surround sound, very pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected my sound bar and cable box and got everything synced and working! They were excellent and very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciative of good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had to worry about assisting, hovering over or inspecting the work. Peace of mind and a quality result - very refreshing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had us watching ASAP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was fairly painless. One connection issue, but they worked on it until they got it figured out.

    I would recommend this to a friend
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