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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,133 reviews
  • Rated 5 out of 5 stars

    Pro Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Geek Squad is definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job taking care of my issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents took my tv down and did what was necessary and then mounted the tv back up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding geek squad team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 young men worked quickly and effectively setting this up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad resolved my wifi connectivity issues.patient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was very helpful and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job Best Buy. Happy with great work…………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in stalled TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed TV and add on devices. Got Netflix to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My speaker system is in!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done professionally with excellent manners from the team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great - technician was very knowledgeable and explained everyth8ng as he was installing. Technician provide good advice and direction. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and Zack are a huge asset to the company. They were professional and very pleasant as well as knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doug

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always courteous, pleasant and professional. One of the reasons I keep going back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brad with tech support worked to complete. One missed requirement during home consult was need for direct Ethernet connect to soundbar. Later resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been extremely pleased with the techs who have been out to help with my audio and TV issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV's and Sound bar efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Persons were great that came and installed TV and Sonos sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys really had great knowledge and were easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad keep up the good work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your guys mounted my tv and made connections. Would request them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Girls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great and an all female team! Go girls! The sound system provides great quality sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Servics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thease guys are amazing. They are very knowledgeable and personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledge Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my Sonos connections to our surround sound and recommened a zone splitter.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    okay,Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited to write this, just to give you an idea of how long it can take for a simple lay person to figure out(maybe), what all you were saying as you rushed through the explanations of how our new equipment worked and how to make adjustments to it. I realize you were here for a while after encountering issues with the physical install, our not great wi-fi internet, and our inability under the pressure of "need it now" to recall how to get into our Best Buy credit account, but all I can still say is that "gotta go" regardless, left me less than enthusiastic with the service provided for dollar spent.

    No, I would not recommend this to a friend
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