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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1133 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,133 reviews
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative took the time to help resolve issues with our network. Both knowledgeable and efficient in implementing the audio network

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team member set up speakers & Alexa quickly. He installed Sonos app and SiriusXM. He demonstrated how to use the sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation done very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys that came in were awesome! On time actually earlier than I thought! Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick install & demo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fire Cube install was quick & demo helped us to get familiar with voice command streaming & sonos audio integration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup audio perfectly. All wires connected properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t hesitate to have the Geek Squad set up our new TV and sound system again . They are so knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’ll definitely recommend them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They help us and I Install the sono speaker and amplifier system. They were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly, informative and knowledgeable. He was timely both arriving and leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Checked installation of my nest doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got things working. Noted I needed to get a different doorbell chime to have the indoor doorbell to work with nest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my in ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was efficient and clean and they gave me their contact info in case I had problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad All the Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad team is awesome, they setup my receiver to the tv and speakers in the multiple rooms of my house. quickly and though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They came and installed everything...No worries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are great to work with..They are extremely knowledgeable and gets the job done..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service for a great price and great people..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Friendly Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was quick and to the point. They provide operational guidance for the equipment as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people were great. They did their work and cleaned up perfectly. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My installer Kendall is fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great sound and very easy to use I just love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Multi system connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set system up to interconnect a variety of devices and use voice control and several interconnected systems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not function with this new technology without the geek squad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You're not getting Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy told me what was needed for full install of speakers & tv. They subcontracted work (Not Geek Squad) to Manada Tech from California, who then subcontracted work to local Florida company. The technician who came out didnt have enough help on the install, nor did he have enough speaker wire to run the speakers. He said they dont carry any extra on the truck, and what they do have on the truck cannot be sold to customers, and is reserved only for in-wall installs. That was the 1st trip... I contracted Best Buy to arrange completion of this work, and offered to buy the additional speaker wire required. They said no need, and that the Geek Squad technician would handle that. Day of install is today, and once again, no Geek Squak. I get the same 3rd party install tech who once again has no speaker wire, and was unable to do anything. This is ridiculous. Very disappointed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation crew were great. Very thorough and patient.

    I would recommend this to a friend
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