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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,137 of 1,137 reviews
  • Rated 5 out of 5 stars

    Geek Squad Diagnosed & Corrected Issue with Sonos.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. Tech arrived on time, diagnosed the issue quickly and resolved it right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parker did an awesome job Hooking up my equipment!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person to install was very good n helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV quickly installed and how to run it explained.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was fast, efficient and educated us on all the features and how to use them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre Job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They only connect it to the TV but was not able to help me set it up and did not set up the TC-10. I had to call Poly and try to figure it out myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yay for Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great specialist, great service, very professional...thanks1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your guys are excellent, I have no complaints whatsoever…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed a sound system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job... Thank you.... We will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The go to service for setting up your video experi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are exceptionally competent. Did everything beyond my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is The Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best in home service teams out today!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thorough. Tech was very patient with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exchanged 75” tv for 85”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curtis & Greg were courteous, knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very profesional and very patient with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped in every way I wanted. I would do this again if needed,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told that it would work on my TV that I purchased at Best Buy but it does not work, second audio headphones purchased that does not work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the BEST! Don't have to worry about a thing. Just drop off and they fix...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad has not finished the job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get the service person to come back and finish the job.

    I would recommend this to a friend