Customer Ratings & Reviews

Having issues after a couple of months- calling them back - will find out if it was service or equipment

He Needed to call Logitech support on a Saturday. They were closed. Couldn’t get it done.

3 trips - 2 with sub-contractor - finally got real Geek squad out and they reprogrammed my Harmony 900

The problem was not resolved. Occurred again 6 days after service.

The agents installed my TV and projector. They were unable to program my remotes.

The Geek Squad had installed my televisions and a prior remote. It was great, but I still needed a separate remote for my Play Station and Apple TV. The new touch screen remote controls everything. The Geek Squad told me about a small blue tooth device that I could connect to my Play Station, then the remote could be a controller for that too. They did a very efficient job, and set everything up perfectly. They also explained everything to me.

This remote is difficult. You almost have to be a rocket scientist to learn and know what all the buttons to push means.

I have been waiting since 4/15 for someone to tell me if they have the computer program to program & come & do it

We had a third party contractor come out. Had we known this I would have insisted on Geek Squad. The gentleman who showed up hung the tv and sound bar leaving visible wires. Told me I just going to have to live with some wires? Seriously. They placed mount partially over a plug. Harmony remote could not be set up because they could not get beyond set up. They took boxes away with model and registration numbers. So now I have to remove tv from wall to get that. It’s 82 inch. I had to figure out how to use tv on my own. Then he asked us to sign an rate his service completion form. ? In front of him when job not complete. Plus side is the guys were polite and respectful. My hdmi connection not working ? Could be the plug is bent from the tv mount? So having geek squad come back out to sync devices with harmony remote and look at connection. I do think this will be corrected but for money spent it went wrong.

I got moved from one agent to another with out even knowing it was happening.

I would never purchase this product again. I"m at Geek Squad's mercy anytime the remote does not function properly.

The Geek Squad was great in setting up everything, making sure everything worked, gave us instructions and made sure we understood everything before they left. They even showed us things that we didn't know on our new receiver. Everything is ready at the touch of a button!!! So great.

The original agents never showed up after much hassle the new agents did a great job

We have had a lot of problems with the remote. It doesn't always work when you push the buttons

The agent did not have software to program my Harmony device, so he attempted to do everything on my Dish remote. It didn't work out, so he said he come back later to finish the job. Still waiting!

Not happy with the Geek Squad and they came out two times!!!

After 3 technicians and 4 visits, my remote control was not programmed. They did not even recognize that I already had an installed antenna. Bottom line they made my situation worse!

Love this product easy to use and all my remotes are on one remote. makes life easier.

Harmony Universal Remote was not working at all. Geek Squad phone technician diagnosed problem as a need for re-programming. Technician arrived. Found no need for re-programming and recommended new battery. New battery did no good. Harmony Remote crapped out after a year. Need to but new remote - and re-order programming.

it is fine - seems harder to use than my old one. may bring it back in - something is wrong with rewind.