Customer Ratings & Reviews

Installation was not well done, new radio was not flush with dash nor was it wired correctly. Loose cabling as well. Had to take to a professional radio installer and pay them to correctly install and wire the new radio.

I ended up returning everything due to Tech telling me to install the XM reciever even though he woukd have the dashboard apart would be another $50 and I would need to make another appointnent 3 weeks out to install just that part even though he was scheduled to install new radio.

Car installation date was pushed out 1 month of purchase. Then on installation day, best buy employee didn't order right part. Now have to wait another month for installation. 2 months to install radio that was purchased 30 days is not worth future best buy business.

I am not sure why it's asking me to review this. I never talked to anybody or looked at any videos.

The technician at the Mountain View El Camino location went above and beyond! Installed a new head unit in my 4runner quicker than expected. Will definitely be coming back for more installs for my truck.

The service given at the Surprise Best Buy was top notch. They suggested improvements to product, previously purchased, that I didn't know were possible. I greatly appreciate the options suggested.

I cannot say enough about the installer !!! Very professional !!! An awesome install. Looks factory installed. He answered all the questions that we had. Even help get everything connected.

Pablo did a great job with my stereo installation. It was done quickly, no issues, and a demo on how to use my device was provided.

they did a great job and very quickly. Explained it very well.

Fast, friendly and well qualified! Technicians did a great job installing a new sound system in my car, including steering wheel and blue tooth connections, and made sure I knew how everything worked before I left. Factory parts were carefully packaged and returned as well.

very fast and works great. will come back again!!!

the agent installed the stereo was very helpful and knew what he was doing, Very Professional

Guys were knowledgeable and ensure we could come back with any questions!

Lance installed the new radio in a timely fashion. The setup works well and I appreciated his professionalism.

The team installed my Pioneer DMH-177ONEX, the team did a great troubleshooting everything. The Sales person had me Purchase items I didn't need and they Assisted me with the returns and Credit to my card I used.

Very poor installation even after i paid them $200 extra for stereo control kit for Jeep steering wheel controls that dont work. Installer was late to work but tried blaming me for being late, i told him i checked in 15 minutes early up front and they said he was not here yet. Then he tried to reschedule and i pushed back as i came from out of town to have it installed. sheesh!

didnt connect the radio antenna plug claimed it wasn’t there is was in inside of the console opening this guy was struggling so let him have a pass

Radio didn’t stick out far enough to use volume knob, was told could not be fixed. Took it apart and adjusted myself.