Customer Ratings & Reviews

Awesome service would highly recommend the service

Very knowledgeable and friendly staff quick and easy install

My technician was very professional and great customer service

Great customer service and an excellent job on the installation.

In and out very quickly. Service rep was polite and knowledgeable.

Very good costumer service. Very fast and diligent .

They did a great job and in a timely manner.......

As always crews was fast, friendly and knowledgeable.

tony was the person for the job he did a great job

Worst customer experience ever had. No installation tech was at the location for my appointment. I was told a manager would call or email to reschedule. Nevr happened. When i called i got the runaround from everyone i talked to. Ill never do business with this location again.

I can't give you a review about the installation, I waited almost a month, went in to get my stereo installed and all of the parts were not in.this is after being rescheduled by the store. I waited for 2 hours trying to get my refund of 752 dollars. First they gave me 400 and said thank you. I informed them that they needed to give me the remaining balance. After about 10 minutes they gave me another 200 dollars. I informed them that they still owed me ruffly 150 dollars more. Finally I got all of the money they owed me. I wouldn't recommend best buy for ANYTHING!!! Also I had told them I had to get it installed on a Saturday. They rescheduled me for a Thursday at noon. I lost half a days pay on top of all the crap that they put me through.

Highly disappointed. I was misinformed of the service I purchased. My radio is not hooked up as it should be. A lot of features do not work. Do not recommend.

Terrible install. I have to make another appointment to correct what should have been done the first time.

Cancelled installation due to date being rescheduled from 12/27/2024 to 02/01/2025, due to Geek Squad illness. Although I understand people get sick, and shops get overwhelmed by the volume of work after the holiday, I don't think the rescheduling was done with any thought or consideration to customers.

Worst install, ever!!!! 1/2 inch gaps on tom and bottom of unit. Installer was very unprofessional. Stated he can’t work overtime to get the job done property and I would just have to live with it.

I had already come in a month before to get my backup radio installed but it was never connected because “they didn't have enough time” then i get a new appointment and they take 3 hours to connect a small thing of wires.

Cancel reservation because I couldn’t get it done because it wasn’t a radio ordered by you guys and then I never got a refund

I paid extra for my radio to get free installation, but still had to pay 150 for everything it be installed.

Had a radio installed in my pickup and it doesn’t work right. Took it back and it still isn’t right and have left three voicemails and have never got a call back. Not impressed.

Have not got it installed yet purchased Dec 2nd got a text with a date of Jan 12th called to confirm install on Jan 10th and someone canceled my install and I have been getting the run around for the past two days still don’t know when this will happen if ever finely got number for the installer to call in the morning to see what they can do. Very disappointed and unhappy with how this has gone so far!!