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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 334 reviews

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91%
would recommend
to a friend

Customers are saying

Customers highly value the laptop's performance, graphics, and screen size. The build quality and ample RAM are also appreciated. However, some customers have concerns about its weight, limited USB ports, keyboard quality, fan noise, and heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 334 reviews
  • Rated 4 out of 5 stars

    Good PC but Software heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some time to set up PC but overall very happy. Machine does have the excess Microsoft baggage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alienware the king of gaming laptops has major issues. I went throughTHREE (3) of these laptops, same model and similar results. After setting up it worked flawlessly. The next morning on power up, the laptop wouldn't power on. I tried 7 times and only the Alienware light would illuminate and it would not power on. I called Dell Alienware Customer Service and none of the techs were proficient in English so that made me even more frustrated and it wasn't the language barrier it was the level of competence that irked me. I was on hold for the better part of three hours. Bottom line, when it works, it's awesome but when it doesn't, panic mode begins. If you get one that works it's hard to beat but if you go through three like I did, spend a grand more and buy a MacBook Pro and get what you pay for.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for my husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it as a x'mas present for my husband, he loved it and it kept him busy during the holidays

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she is loving it! There has yet to be a game she can't play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didn't work well for editing videos.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought this laptop for editing videos, but was not fast enough. Ended up returning.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. So far, the only issues I have had were Windows issues, not computer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was a perfect Xmas gift for my 12 year old son who is an obsessed gamer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product so far great game speed and pic quality can't wait to get more game play in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the nicest computers we've ever owned. Far exceeded our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good product, I'm working as an engineer & this is the best laptop ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing graphics!!! I am so glad i bought this computer! every game runs smoothly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I have other Alienware computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have other Alienware computers and they are 6 years old and still working very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and my game's load fast!!! Can't wait to see how the graphics look!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for my girlfriend's graduation present, and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Computer A+++++++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Fast and I Love the Colored Light Keyboard. Alienware is The Best!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful looking laptop very powerful only complaint is the backlight bleeding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall just needs an SSD hard drive, so be prepare to purchase on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Gamer and I love my Laptop. The picture and whatnot are priceless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wife love's it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought it for gaming and he loves it she will all buy alienware

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awsome machine. Rocks for mmo"s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop works better on wi fi than my descktop with road runner internet.

    I would recommend this to a friend