Customer Ratings & Reviews

Took product back and was told that in order to get assistance the Geek squad would have to help me at my home and be charged for the service. I decided we didn't need the product that badly so took it back for a refund.

Functionally totally dependent upon the number of smart features in the home. If there few or no smart features, functions are limited to what is accessible over the internet - assuming the home has a WiFi network.

it does a lot LESS than you would expect. the advertisements is about all it does. no need to spend this large amount of money to listen to music you have on your phone. any info you get on the echo you get on your phone.

Takes to many requests for Alexa to understand what you want. Have to ask several different ways to get most radio stations. When you ask for Rush Limbaugh, you get country music stations. Alexa must be sending me a message.

I thought Alexa was like your smart phone Siri but it's not. It's very limited to what you can ask and you must download some of the Apps in within the Alexa app to work and ask question. Not what I though it was.

Had trouble setting it up. Set it up using app on wife's phone. It doesn't work when wife's phone is out of the house. Grandkids have fun with it. Music speakers are good. I have a lot to learn about this thing.

This item is useless to play music through voice recognition unless you pay for an amazon prime or Amazon music account. Once that is disconnected she only plays your music through manual control from a blue tooth connection from your phone. Pointless!!! More than half the questions I ask her she doesn't know the answers to. The only thing she's good for so far is the time and weather. That basically the most expensive blue tooth speaker and clock I have ever purchased. I want my money back

I had a chance to see the Google Home in action before I purchased this and now wished I had picked the Google Home. I have yet to have Echo answer a question for me without saying she cannot answer the question.

I love my device but wish there was more of a descriptive summary of how to get music stations and as well as other features. I've learned most by just coming upon things. Needs better operating instructions

I just brought 4 and NO I has had success pairing the device. Amazon doesn't have any tech assistance and the directions are for a remote but w-o a smart TV, I don't think you can get much from the device.

A wonderfully designed device, but its use is fairly limited. I bought it primarily to use as a Smart Home control device. However, although it allows you to turn on and off lights, you cannot add timers to the control instructions. For instance, you cannot tell the Echo to turn off a light in 30 minutes; you can only tell it to turn it off or on immediately. Finding that out was incredible disappointing. I don't know understand why it would be so hard to add such a feature.

She never has an answer for anything, she has to always be connected to an outlet, too hard to connect to other devices

I should have waited until this was more advanced, it keeps disconnecting from the wifi and it's a pain to reboot it, doesn't know much either, we have only had it 3 weeks so we will see how it grows with us

Echo was easy to set up. Speaker is not as good as the Google Home. Both the Nest thermostat and the Inseon hub seem to be working okay with the Echo. 3 stars because I have not used all the functions yet.

Grossly disappointed that I bought this as a gift for friends in Hong Kong. THEY WERE UNABLE TO SET IT UP! BEWARE! Alexa does NOT work outside of the USA!!! All that money for N O T H I N G!

We like the convenience that the echo offers but it seems to fall down on some things. For example, store hours are often not available when asked. Wondering if the Google Home wasn't the way to go.

I could have done without it. You need to install a whole bunch of apps to have a competent Alexa. I guess Echo would work better with a Smarthome. Sometimes it has a hard time with my accent.

The Echo is good, but doesn't know the answer to what I consider, some basic questions. i.e. 3 top scoring players in the NBA. I suppose as it updates info, more information will become available.

I like Alexa, but limited. Can't connect with I-Tunes account yet. Can only set a one time alarm with 24 hours and cannot make it recurring. I see improvements weekly, but still a long way to go.

I find Alexa to be extremely useless at times. It's a chore trying to search for specific music through Amazon's music list (this is trying to find common songs played on the radio currently)