Customer Ratings & Reviews

Had all kinds of problems in registering it and getting it to work Had Customer service from Best Buy, Amazon and my internet provider trying to help, but to no avail.

We returned this item after 2 weeks. It took a lot of repeated request to get it to listen to us and it just wasn't as easy to use as I thought it would be.

It is good device with respect to Technology and automating house hold electronics.. But Personally I like Google Home more than Amazone Echo.

This item did not work well for me . Could not understand my voice and at times would do things on its own . Not a product for me .

This device is not as great as advertised. It does not do as many things as expected and you have to go to a lot of trouble to do otherwise

I love how easy it is to use and setup the Echo you just plug it in and you are ready to go.

Not as easy as it sounded like it was going to be. So many things to buy to get full use out of what we knew we COULD do. Every question we seem to ask Alexa/she says she doesn't know the answer and that we'd have to "download the app" - so we never use her/only to ask her to set a timer and tell us the time and ask her to play music, which we also had to set up first. Not as neat as we thought she was going to be.

Concerns about syncing our phones to Echo and difficulty loading music was a deal breaker. Maybe its operator error. Not for us.

I had a hard time trying to work this it could not understand me most of the time everything seem to be hard to work for me.

I thought this product would be a lot better than it is. It is not as smart as they say it is. It has a long way to go.

Will not stay connected to WiFi. When it is connected, device has to be within 6-8 ft. of router. Need this in the kitchen. Don't want to walk 25+ feet to use it. My other wifi devices work everywhere in the house as well as most of yard and garden. So I don't get it. Sick of looking at it - useless.

Doesn't understand anything I ask and not very good at answering questions.I am extremely disappointed.

I have Alexa now 5 months running. You would expect, that Alexa can anwser many, many questions. It can (maybe), but you have to know which App has the answer, you have to install the app and you have every time to say a special commands . Stupid. Alexa is out of the box very stupid. And after investing hours - she is not much more knowledgeable. It's a stupid AI.

Alexa has a hard time answering. You need to download information online in order to build her data base.

Bluetooth inaccessible if not connected to Wi-Fi. Device not chargeable hence not portable.

I can say it does recognize every accent, but there were too many questions unanswered.

I thought I'd love this but felt like it had very little purpose. Did like it at all.

Thought this would be pretty cool gadget. Not impressed. Poor voice recognition.

I feel that Alexa does not know a lot of information. It gets very frustrating.

go for a google if you want proper answers to any of your questions.!