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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1815 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers enjoy the Echo Plus (1st Generation) for its excellent sound quality and ease of use, with many praising the simple setup. The smart home integration capabilities, including light control via Alexa, are also frequently highlighted as positive aspects. While some users mentioned minor issues with wireless connectivity and volume, the overall feedback points to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 1,815 reviews
  • Rated 3 out of 5 stars

    Love the technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the technologyWe decided to upgrade to a nicer sound box after we purchase this one so I couldn’t really give an honest review except I know that I love the technology

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this speaker and it worked great however had a party and used it then the wire caught on fire unexpectedly and burned the wire....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No bad but I was expecting more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the amazon echo but I was expecting it to function better. I didn’t think it would have to be given so much information to be able to respond

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned for google

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hated how long it took for me to get used to it. It was difficult using it. I ended up buying google home max.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Alexa connectivity is not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not connect with August properly and also does not work with Philips Hue - speaker quality has gone down compared to Previous release

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the first gen and I believe it sounded a lot better, I eventually returned this device and purchased a SONOS One.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fun And Useful BUT ... .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs better search tools and better language recognition. Be prepared to do lots of problem research on your own!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Won't Work on Z-Wave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to installing I was reading how the hub was to work. It was then I realized Amazon decided to select ZigBee over Z-Wave. The good news was ZigBee is used in many commercial applications. The bad news is for now, Z-Wave has been to system of choice for those providing most of the consumer smart devices. ZigBee doesn't support Z-Wave and visa-versa. I returned without opening.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Oberalll not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does do some starabge things sometimes, I think they have a ways to go on trying to do fuzzie logic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought the alexa version. Saying hey google to everything doesnt always work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not receive a bulb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this at the store and I was not given any bulb till I decide to do review

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not up to my expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Home Mini seems to know more of the answers I asked over the Echo plus

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would take this back if I could. Thought I would use it more.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's basically just like any other speaker, just bigger.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the easiest to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that now how to set it up I love my alexia lights

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Alexa, I love you!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Amazon Echo Plus (silver) for Christmas this year and immediately installed it after receiving it. The installation was incredibly easy and smooth. I also recieved several Phillips Hue Bulbs and some other items to go with my new Alexa. She was able to scan my house easily and find the items that she could sync up to thanks to the built in smart home hub. Now I can turn all the lights on in my house the instant I walk in the door just by asking her to do so, instead of stumbling my way through a dark house after work like I used to do every evening. I can also send my robot vac on it's merry way without ever having to get off my couch thanks to Alexa. Great addition to my home and the sound is really good too! I enjoyed playing Christmas tunes on her during the holiday season.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buy the cheap one without HUB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HUB is almost useless. Ended up using spare Philips HUB. The HUB built in would only "discover" 2 out of 12 bulbs. 3 days of trying. HUE bridge 12 out of 12 first try.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned it. Could not give answers to our questions even though the answers were easily found on google.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not give great answers and the connection is not that great. Exchanging for a GOOGLE Home

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Needs improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She could perform some tasks ,but most things she didn't know. So agrivating.

    No, I would not recommend this to a friend