Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 6544304
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the nice picture and sound quality of the Echo Show 5, as well as its clarity and ease of use. Many appreciate the screen size and accessible price point. While some users have experienced issues with connectivity and speed, the majority seem satisfied with the device's features.
This summary was generated by AI based on customer reviews.
Echo Show 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift. Very convenient reliable, and simple device.
I would recommend this to a friendEasy set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my daughter as a Christmas gift and she loves this thing
I would recommend this to a friendJust get the echo dot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t live up to my expectations at all. It’s very laggy, fails to play music from Spotify, struggles to answer basic commands like timers or questions. I love my echo dot so I was very disappointed with this purchase
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi AllisonM,
Thank you for sharing your experience with the Echo Show 5. We're really sorry to hear it didn't live up to your expectations — especially coming from a happy Echo Dot household, that disappointment hits a little harder.
We completely understand your frustration with the lag, the Spotify connectivity issues, and the struggles with basic commands like timers and questions. That's not the experience we want for you, and we sincerely apologize that it fell short.
A few things that may help get things back on track:
For lag and slow response times: Try restarting the device by going to Settings > Device Options > Restart, or simply unplug it for 30 seconds and plug it back in.
For Spotify playback issues: Make sure the Spotify skill is properly linked under Settings > Music & Podcasts in the Alexa app, and that your Spotify account is set as the default music provider.
For command recognition issues: Check that the microphone isn't muted (the red light indicator), and try moving the device away from walls or other electronics that may cause interference.
If these steps don't resolve the issues, our support team would love to dig deeper with you. Please reach out at 1-888-280-4331 or through the Amazon app — we're committed to making sure your Echo Show 5 works the way it should.
We truly appreciate your feedback, AllisonM, and we're glad your Echo Dot has been such a great experience. We hope we can get the Echo Show 5 to that same level for you!
Echo Show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy and convenient for home use, as well as affordability.
I would recommend this to a friendecho call mommy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this for my handicapped son to make phone call if he needs me
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The is a great product. this is my 3rd one. works well with Alexa
I would recommend this to a friendGreat for a Ring product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, hooked up my Ring to it. Now I get notifications when someone is at my door
I would recommend this to a friendSo far, so good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a heavily discounted purchase with our other purchase.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only purchased this because it came with a ring doorbell for $10. I thought it played Netflix but it doesnt. It's good for $10 though.
I would recommend this to a friendEcho Show
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puts my mind at ease. Now i can keep an eye on my home while i work.
I would recommend this to a friendExcellent Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great exp with this Alexa .i can recommend to all to purchase .
I would recommend this to a friendGood Alexa device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 3rd generation Alexa very good especially for students and kids.
I would recommend this to a friendGreat gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok price but came with a free light bulb .. I like the free gift
I would recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it says it does! Still trying to figure out camera.
I would recommend this to a friendAngela Clark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it great it's everything i need it for and more great buy
I would recommend this to a friendNice Piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, love my choices of music. Listen while using my PC.
I would recommend this to a friendGood experience overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it a lot. But the screen developed the line in it within the first month but Amazon replaced it.
I would recommend this to a friendAlexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my ring doorbell definitely a great purchase.
I would recommend this to a friendPurchased for my son. He likes this device a lot.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t go wrong with the Amazon echo. My son has a few of them
I would recommend this to a friendMany uses in a little package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to an echo dot / bluetooth speaker. Sounds good and adds utility with the video screen.
I would recommend this to a friend