Customer Ratings & Reviews

Dear packerfan,

Thank you for sharing your feedback about the Echo Show 5 and for taking the time to compare its performance with your Echo Dot (3rd Gen).

I'm sorry to hear that you're experiencing slower response times with your Echo Show 5, and I understand how frustrating it must be when the device doesn't respond as quickly as expected or fails to start your radio stations successfully. You should be able to rely on consistent, fast performance across all your Alexa devices.

Response time differences can sometimes be influenced by several factors, including Wi-Fi signal strength, network congestion, or software updates. Here are a few troubleshooting steps that might help improve the Show 5's performance:

Ensure your Echo Show 5 is connected to a strong Wi-Fi signal and positioned within good range of your router
Try restarting the device by unplugging it for 30 seconds and plugging it back in
Check for any pending software updates in the device settings
If possible, try moving the Show 5 closer to your router to see if network strength is affecting performance

If these steps don't resolve the slower response times and radio station issues, I'd recommend reaching out to Amazon's customer support team directly at 1 888-280-4331. They can help diagnose whether there's a specific issue with your device or if additional troubleshooting is needed.

Thank you again for bringing this to our attention. Your feedback helps us understand where we can improve the user experience.

Hello, NataeR. Thank you for taking the time to leave a review on the Echo Show 5. I understand your frustration with the device not understanding your commands consistently. Voice recognition issues can often be resolved with a few troubleshooting steps: (1) Ensure your Echo Show 5 has a strong, stable internet connection, as connectivity problems can significantly impact Alexa's ability to process voice commands. (2) Check the placement of your device—it should be positioned away from walls, other electronic devices, or sources of noise that might interfere with the microphones. (3) Restart your Echo Show 5 by unplugging it from power, waiting 30 seconds, then plugging it back in to refresh the system. (4) Make sure you have the latest software updates installed by checking in the device settings. (5) Try speaking more clearly and at a moderate pace, ensuring you're within a reasonable distance from the device (typically 3-8 feet works best). (6) If background noise is an issue, consider adjusting the environment or moving the device to a quieter location. (7) You can also retrain Alexa to recognize your voice better by going to Settings > Your Profile & Family > Voice in the Alexa app. If these steps don't improve the voice recognition performance and you continue experiencing issues, Amazon Customer Service is available 24/7 at 1-888-280-4331 for further assistance. Thank you again for your feedback, and I hope this information helps improve your experience with the Echo Show 5.