Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 12223770
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Great Pet-cam!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little smaller screen than the one I own. I am gifting it to my girlfriend's daughter because they have a cat. It's easier to keep track of your lovable feline on the echo than searching for your phone.
I would recommend this to a friendWorks but could be better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have many Amazon devices and I find that the echo show devices don’t hear or listen as well and always want to do something on their own when you’re not even using it I haven’t been a fan of most screen include included Amazon device devices I prefer the echo dot.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, Dean. Thank you for taking the time to leave a review on the Echo Show 5. I am sorry to hear about the issue you are having with the device. I have some recommendations to try and help. First, I recommend ensuring the device has the latest software by asking Alexa to check for updates or by going to settings, then device options, and then checking for updates. I also recommend ensuring the microphone is not muted, indicated by a red light on top of the device. If you have further questions or need assistance I recommend contacting Amazon customer service, available 24/7. You can reach them at 1-888-280-4331. I hope this helps. Have a great day!
The best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this! This model is much faster now! And the Cloud Blue color looks so cute in my dresser! I was afraid that itwould stain easy, but it's holding pretty great!!
I would recommend this to a friendAmazon echo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to talk with my mother in another state . Also great for her to see the grandkids !
I would recommend this to a friendThe product is of good quality and price, I loved
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is of good quality and price, I loved it
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent addition to my alexa for all my bedrooms.
I would recommend this to a friendGood device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Bought for son- he enjoys using it.
I would recommend this to a friendNice sleek design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Echo Show 5 replaces an earlier generation model that started glitching. We are hoping this one lasts a little longer. Would give 5 stars but the support service that Amazon provides for these products is dismal.
I would recommend this to a friendPerfect for elders
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted this to my elderly parents and I could not have made a better choice. They love it and I am at ease knowing I can easily check in on them.
I would recommend this to a friendToo many ads
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would much rather pay more money and have full control over my devices without the ads and added crap. It sounds good, but doesn’t work with AirPlay or Chromecast. I understand what the major players are doing, but the big three ecosystems choosing not to support features that the other ones have is frustrating. Amazon products are basically adware, you pay a lower price in exchange for a worse experimece, data collection and constant ads.
No, I would not recommend this to a friendAlexa
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Noice and Conan’s are good. Very hands free. Grandma uses it to help her with questions like the weather and plays her favorite songs.
I would recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so much that I bought my mom two additional ones.
I would recommend this to a friendGood accesorie for home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really líder but i returned because didnt need it
I would recommend this to a friendOver priced paperweight
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to replace our older modeled (which we LOVE). The alarms dont work which is has me waking uo so mad i want to take it to the shooting range! Why is there a LOUD beep before the alarm starts? Why does it only play 3 seconds of the song. When you tell off she doesnt listen. It is a teenager! And now im stuck with it because i cant return it. Dont waste your money!
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi BurOak,
Thank you for sharing your feedback about the Echo Show 5. I'm truly sorry to hear that the alarm functionality isn't working as expected, especially since you loved your older model. I completely understand your frustration—waking up to a malfunctioning alarm is incredibly disruptive, and it's disappointing when a replacement doesn't live up to the original.
The issues you're describing with the loud beep before the alarm, the song only playing for 3 seconds, and Alexa not responding to your commands are definitely not normal behavior. Here are some troubleshooting steps that might help:
Alarm Settings: Open the Alexa app, go to Devices > Echo & Alexa > your Echo Show 5 > Sounds, and check your alarm sound settings. You can also try setting a new alarm directly through the app to see if that resolves the playback issue.
Voice Recognition: Go to Settings on your Echo Show 5 > Device Options > Wake Word, and retrain Alexa to recognize your voice. Sometimes recalibration helps with responsiveness.
Software Update: Check if your device needs a software update by going to Settings > Device Options > Check for Software Updates.
Factory Reset: If the above steps don't work, try a factory reset (Settings > Device Options > Reset to Factory Defaults). This often resolves persistent software glitches.
If none of these steps resolve the issues, please contact our support team at 1-888-280-4331. They can help troubleshoot further or discuss options for a replacement if there's a defect with your specific unit. Your alarm should work reliably, and we want to make sure you get that sorted out.
Echo Show 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been glitching and settings are not staying to what we set it as.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Ehchet. Thank you for your feedback regarding your Echo Show 5. I'm sorry to hear you're experiencing issues with glitching and settings not being retained. Here are some troubleshooting steps to help resolve these issues: First, try a power cycle by unplugging your device for 30 seconds before plugging it back in. If the problem persists, check that your Echo Show 5 has the latest software update installed. You can also try performing a factory reset: press and hold the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. After the reset, reconfigure your preferred settings through the Alexa app. These steps should help stabilize your device's performance and maintain your chosen settings. I hope this helps improve your Echo Show 5's functionality!
White cord with black Echo ....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that this came with a white cord. Why Amazon would do this is crazy. I haven't set it up yet but I figure it sets up just like the other Echo(s) I have and have set up, which was fairly easy.
I would recommend this to a friendGreat as usual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and excellent service by Best Buy staff!
I would recommend this to a friendeasy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy delivery and setup, this product comes ready to use
I would recommend this to a friendJust OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a year and still does but seems to have glitches constantly.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Karina. Thank you for your feedback about your Echo Show 5. I'm sorry to hear you're experiencing glitches with your device after a year of use. Here are some troubleshooting steps that can help resolve common issues: Make sure your Echo Show 5 has a strong Wi-Fi connection, restart the device by unplugging it for 30 seconds before plugging it back in, and check that your device has the latest software update installed. You can also try clearing the cache by pressing and holding the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. These steps typically resolve most performance issues and glitches. I hope this helps improve your Echo Show 5's performance!
Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good vey good nice nice excellent excellent excellent great
I would recommend this to a friend