Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 12223770
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase for a Christmas gift. Would recommend it to anyone.
I would recommend this to a friendSolid Display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised to find that I liked this more than my Nest hub
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad works as designed but wish it had just a couple more options with the Home Screen
I would recommend this to a friendFamily product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That product is nice and working fast I recommend for everyone
I would recommend this to a friendEcho show 5th gen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine I think was defective or she needed a hearing aid. Would not respond to commands. I recommend only if you get one that works properly.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello AllenH! Thank you so much for your time and review of your experience with your Echo Show 5 device! I am terribly sorry to read that your device is having issues hearing and responding to your requests. There are a few troubleshooting steps you can try. First and foremost, try power cycling by either pressing and holding the Mute button until it says Turn Off and pressing the same button to power back on, unplugging it directly from the outlet or back of the device for 30 seconds, or by going into the device settings in the Alexa smartphone app and selecting Restart Device. Any of these will work. Sometimes just a power cycle corrects any glitches or software updates that may be pending. You can also check on that software update in case it is held up and causing bugs like this to occur. You can go to Settings, Device Options, About, and Check for Software Updates. If there is a pending update, it will begin downloading it and install and possibly power cycle the device once or twice during the update. If neither of these improves your experience any, we would love the opportunity to troubleshoot further with you to see if we can resolve and improve your experience some. Contact us directly at Amazon Customer Support at 888.280.4331 for further assistance. Thanks again for your time and feedback and I hope you have a fantastic day!
its cute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and color of it but it’s so small though
I would recommend this to a friendAlexa is awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The echo show is a great addition to the bedside table.
I would recommend this to a friendSmall but effective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Screen is small but does the trick.
I would recommend this to a friendDon’t feel lonely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful I bought these for my Mom She is so happy and have a companion
I would recommend this to a friendLike it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved it. Great for making alert reminders.
I would recommend this to a friendIt’s good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but she listens to everything you say
I would recommend this to a friendSlow sometimes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s slow and sometimes will just go blank. I really do hate it sometimes but it’s sometimes great too.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Kwesi,
We are sorry you are not enjoying your Echo Show 5 3rd Gen. To ensure your Echo Show 5 is functioning optimally, you can ask Alexa to check for software updates or check for those via your Alexa App. From there, make sure your router and wifi credentials are correct and in a space that does not block the signal to your device. If you need further assistance, you can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331!
Hope that helps!
Defective ítem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ok it frozen all the time unfortunately i had to returned
No, I would not recommend this to a friendEcho
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size was good for the area I needed to put it, but it could not keep up when switching options/ apps. I bought to view my ring cameras when needed. I ended up returning the item. Maybe it needs better software. Definitely needs an upgrade of some sort.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello HoneyB26,
I am sorry to hear your Echo Show 5 did not work for you. At times devices need manual software upgrades as automatic ones do not always get pushed to device. If you have issues with devices in the future you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Hope this helps, have a nice day!
Not smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2nd generation echo dot is more responsive. This one always offers to buy paid subscription and anything else it can charge you in amazon. Don't do it. I'm about to return it.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MRJE,
Thank you for sharing your honest feedback about the Echo Show 5. We're sorry to hear that your experience hasn't lived up to expectations, especially when compared to your 2nd generation Echo Dot.
We understand your frustration with the responsiveness issues and the frequent prompts for paid subscriptions and purchases. That's not the seamless, helpful experience we want Alexa to provide—your smart display should feel intuitive and supportive, not pushy.
Since you're considering returning the device, we want to make sure you're aware of a few things that might help, though we completely respect your decision:
Potential improvements to try:
Check for software updates in Settings > Device Options > System Updates to ensure you have the latest performance improvements
Adjust your voice recognition settings in the Alexa app under Devices > Echo & Alexa > [Your Echo Show 5] > Recognition Improvement
You can disable shopping notifications and suggestions in Settings > Notifications > Amazon Shopping
However, if the device simply isn't meeting your needs and your 2nd gen Echo Dot works better for you, returning it is absolutely a valid choice. Best Buy should be able to process your return smoothly given your recent purchase.
We appreciate you giving the Echo Show 5 a try and taking the time to share this feedback—it helps us understand where we need to improve the user experience.
Its okay. Disappointed. Phasing out Alexa.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay for the money. Changing screens and accessing options are slow. I am not fond of the Alexa App going with Apple. So far so good converting to all apple (homepods, etc.)
No, I would not recommend this to a friendEcho Shows have unremovable adds now
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All Amazon Echo Shows have unremovable adds now. You can turn off all suggestion settings, and it will still show you an adds. There also no way to keep it on clock or pictures, it has to scroll. Went with the Echo Spot as a clock.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, onsowhat995. Thank you for taking the time to leave a review on the Echo Show 5. I recommend that if you want the Echo Show 5 to stay on the clock, open the settings, scroll to Home & Clock, and select Home Content. Then, select all of the selected-on settings and turn them off. If you are still having issues, I recommend reaching out to Amazon Customer Support 24/7 at 1-888-280-4331. I hope these steps are helpful. Have a great day!
Nice but screen too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but the screen was yoo small for me. Returned and purchased the 8 inch.
I would recommend this to a friendAvoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible performance, do not recommend. At least it’s cheap.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi August,
Thank you for taking the time to share your feedback on the Echo Show 5. We're truly sorry to hear that your experience with the device hasn't met your expectations — that's never what we want for our customers.
We understand how frustrating it can be when a product doesn't perform the way you'd hoped, and we sincerely apologize for the disappointment. While we're glad the price point worked in your favor, we know that value means nothing if the performance isn't there.
We'd love the opportunity to make this right. If you're experiencing specific performance issues, our support team would be happy to walk you through some troubleshooting steps that may help improve your experience. Please don't hesitate to reach out to us at 1-888-280-4331 or through the Amazon app — we're here to help.
Your feedback is incredibly valuable to us as we continue to improve our products, and we appreciate you letting us know.
Useless overpriced alarm clock with constant Ads!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t listen. You give it commands and it does what it feels like. “Alexa, turn off display” and “Alexa, turn screen off” are very much ignored commands. When you say these it turns off the display for 2 seconds and then comes back with the brightness, most obnoxious ad Amazon can find. Even when you turn off all ads in settings. It constantly bombards you with visual ads that are meant to drive you to Amazon shopping. It’s sad how they convinced us to pay for a machine to show us constant commercials! This is an overpriced useless alarm clock that barely works anyway. I have officially thrown 2 of them against the wall.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Spyrow424,
I am sorry to hear you're having trouble with your Echo Show 5. You can try performing a soft reset by unplugging the device for a few seconds and then plugging it back in. Also, make sure your device is connected to a strong Wi-Fi signal. If these steps don't resolve the issue, feel free to contact Amazon Customer Support anytime at 1-888-280-4331. I hope this helps, and have a great day!