Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 12223770
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Nothing more than an Amazon ad machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really sad that Amazon has ruined a product by just forcing ads onto consumers regardless of the settings. I pay for Amazon prime, with no ads, and also Amazon Music along with Audible. They’re still forcing me to watch ads for products I could care less about.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi! Thank you for sharing your frustration regarding the advertisements on your Echo Show 5. I understand how disappointing it can be to encounter promotional content despite being a subscriber to multiple Amazon services like Prime, Amazon Music, and Audible. There are several ways you can try to manage these display settings. You can start by using voice commands like "Alexa, turn off photo mode" or "Alexa, turn off background rotation" to reduce some promotional content. For more detailed customization, open the Alexa app, navigate to Devices > Echo & Alexa, select your Echo Show 5, and tap on "Home Content" to adjust what appears on your screen. For a simpler display, you can always say "Alexa, show me the clock" to switch to a basic clock face. If you want to completely remove advertising content, you may want to contact Amazon Customer Service at 1-888-280-4331, as some devices offer the option to remove special offers for a one-time fee. While these steps might not fully address your concerns about seeing ads as a Prime member, Amazon Customer Service can provide additional assistance and take note of your feedback regarding device features and content display.
Too Small, and confused with comands
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well with pandora and Spotify apps. Continuously trys to sell me amazon music app. Keeps showing me advertisements for Barbie movie i told it i didnt want to see anymore.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited in what it can do, basically an echo dot with a touchscreen. Thought you’d at least be able to watch’s YouTube and Netflix or something on it. Whatever it can do, it does it incredibly slow.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello JoeW! Thanks for reaching out. There are many differences in the Echo Show 5 vs Echo Dot. To name a few: You can see news and weather at a glance, make video calls, view compatible cameras, stream music and shows, and more. Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video. Includes a 5.5" display so you can view shows, song titles, and more at a glance. Keep your home comfortable – Control compatible smart devices like lights and thermostats, even while you're away. See more with the built-in camera – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells. See your photos on display – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage. Stay connected with video calling – Use the 2 MP camera to call friends and family who have the Alexa app or an Echo device with a screen. I hope this gives you ideas on what you can do with your Echo Show 5. If you need help with using or troubleshooting your Echo Show 5, reach out to Amazon customer service at 1-888-280-4331. Thanks and have a great day!
Not a fan..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use as a replacement for my Lenovo Smart Clock. I keep it under my monitor on my desk so I can see the time, play music, etc. The Amazon Show was totally unusable for that purpose. You cant have ONLY a clock on the display. Even if you turn off absolutely everything that it can scroll through, itll STILL pop up ads once every minute or two. Distracting and completely doesn’t fit my use case. Returned it for a refund.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello b4yp! Thank you so much for taking the time to provide feedback on your experience with your Echo Show 5! We appreciate any and all feedback as we are constantly working to improve upon our products and services to give our customers the best experience possible. While this device may not have been the best fit for what you were looking for in your specific use case, the Echo Spot would be perfect. It is our smart alarm clock and does not have any Alexa Suggestions that pop up like the Show did and still works perfectly as a music speaker! This will always show the clock on the display. I hope this suggestion helps get you to the proper solution for your needs and again we thank you for your time and feedback! Have a terrific day!
Good not enough
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the device but the fact that it does not have youtube build-in is a dealbreaker for me
I would recommend this to a friendVery disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have trusted all the poor reviews. It's slow, glitchy, and needs to be restarted all the time. I ended up returning it
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi StephanieS,
Thank you for sharing your honest feedback about the Echo Show 5 Kids (3rd Generation). We're truly sorry to hear that the device didn't meet your expectations, especially after you gave it a chance despite seeing some concerning reviews.
We understand how frustrating it must have been to deal with slow performance, glitchy behavior, and the need for constant restarts. It's clear you made a genuine effort to resolve these issues by trying all the suggested solutions online, and we appreciate that you took the time to troubleshoot before making your decision.
We respect your choice to return the device, as it clearly wasn't providing the reliable experience your family deserves. Your detailed feedback about these performance issues is valuable and helps us understand the challenges customers are experiencing with this product.
We're sorry this didn't work out, and we appreciate you taking the time to share your experience with the Echo Show 5 Kids.
Echo Show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 of these, 1 works awesome the other wont connect to my app, i think this is an App problem and not so much the device itself.
I would recommend this to a friendCharging all the time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good they have to be charge all the time to wor
No, I would not recommend this to a friendVery small device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very small device, and that was difficult to operate, sometimes I don't understand how to use
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Caselpad,
Thank you for your feedback. I understand you found the Echo Show 5's size and operation challenging. The 5.5-inch screen is indeed compact by design, as it's meant to fit in smaller spaces like nightstands or desks. However, I'd be happy to help make it easier to use:
For better control, try using voice commands with Alexa rather than relying solely on the touch screen. The device also includes a tutorial in Settings that can help familiarize you with basic operation.
Jon review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Newest version of the of the echo doesn't always stop on command. Power connector is hard to get connected into the back of the device..
I would recommend this to a friendAlexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very slow I still had to touch the screen to get what I wanted to view
No, I would not recommend this to a friendDon’t recommend this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen touch it’s not good, it reminded me of older phones.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi RoxanaH,
Thank you for sharing your feedback about the Echo Show 5. I'm sorry to hear that the touchscreen responsiveness hasn't met your expectations—I understand how frustrating it can be when the touch interface doesn't feel as smooth and responsive as modern smartphones.
The Echo Show 5 is designed primarily for voice interaction with Alexa, but the touchscreen should still be responsive for navigation and settings adjustments. Here are some steps that may help improve the touch experience:
Clean the screen: Fingerprints and smudges can affect touch sensitivity—gently wipe the screen with a soft, lint-free cloth
Restart the device: Unplug the Echo Show 5 for 30 seconds, then plug it back in to refresh the system
Check for updates: Go to Settings > Device Options > Check for Software Updates to ensure you have the latest firmware
Adjust screen brightness: Sometimes auto-brightness can affect touch responsiveness—try manually adjusting it in Settings > Display
If the touchscreen continues to feel unresponsive after trying these steps, please contact our support team at 1-888-280-4331 or through the Amazon app. They can help troubleshoot further or discuss replacement options if there's a hardware issue.
Your feedback about the touch experience is valuable and helps us understand where improvements are needed. Many users find that relying more on voice commands ("Alexa, show me...") provides a smoother experience with the Echo Show 5.
Slow lagging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and lags so much I prefer the older Alexa This one take’s forever to act
No, I would not recommend this to a friendNot very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well after the purchase and getting it home. Well let’s just say the employee that sold me on this is clueless, then they wanted to charge me money to do a return.
No, I would not recommend this to a friendProduct review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay we just use it with the blink cam still learning how to work it it’s cute.
I would recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. It often doesn’t respond to commands and becomes slow
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi MariselaC,
Thank you for sharing your feedback about the Echo Show 5. We're sorry to hear that you're experiencing poor quality, unresponsive commands, and slow performance with your device.
We understand how frustrating it can be when your smart display doesn't respond reliably to your voice commands or operates slowly—especially when you're counting on it for daily tasks and smart home control. These issues can sometimes be related to Wi-Fi connectivity, software updates, or device settings that may need adjustment.
We'd recommend trying a few troubleshooting steps, such as ensuring your Echo Show 5 has the latest software updates, checking your Wi-Fi signal strength, and restarting the device. If the issues persist, please reach out to Amazon Customer Service at 1 888-280-4331 for additional support and troubleshooting assistance to help improve your experience.
We appreciate you taking the time to share your honest feedback, as it helps us understand how our products are performing for customers.
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken and did not want to exchange at the store was a gift
No, I would not recommend this to a friendEcho speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t listen to good. And wajes up without saying Alexa.
I would recommend this to a friendEcho Show Thoughts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad item if this is the sort of thing you are looking for
I would recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent for this version than others that’s I’ve used
I would recommend this to a friend