Customer Ratings & Reviews

Hello Ehchet. Thank you for your feedback regarding your Echo Show 5. I'm sorry to hear you're experiencing issues with glitching and settings not being retained. Here are some troubleshooting steps to help resolve these issues: First, try a power cycle by unplugging your device for 30 seconds before plugging it back in. If the problem persists, check that your Echo Show 5 has the latest software update installed. You can also try performing a factory reset: press and hold the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. After the reset, reconfigure your preferred settings through the Alexa app. These steps should help stabilize your device's performance and maintain your chosen settings. I hope this helps improve your Echo Show 5's functionality!

Hello Karina. Thank you for your feedback about your Echo Show 5. I'm sorry to hear you're experiencing glitches with your device after a year of use. Here are some troubleshooting steps that can help resolve common issues: Make sure your Echo Show 5 has a strong Wi-Fi connection, restart the device by unplugging it for 30 seconds before plugging it back in, and check that your device has the latest software update installed. You can also try clearing the cache by pressing and holding the mute and volume down buttons simultaneously for about 15 seconds until you see the Amazon logo. These steps typically resolve most performance issues and glitches. I hope this helps improve your Echo Show 5's performance!

Hello BestbuyShopper,

Thank you for sharing your feedback on the Echo Show 5. I'm truly sorry to hear that you're experiencing such significant performance issues—slow response times, sluggishness, and bugs—even after performing multiple factory resets. This is definitely not the experience we want you to have with an Echo product.

The issues you're describing—persistent lag and glitches despite factory resets—suggest there may be a deeper hardware or software problem with your specific unit. While the Echo Show 5 is designed to be much more than a clock with photos, I completely understand your frustration when the device isn't performing its smart features reliably.

Here are a few additional steps that might help if you haven't tried them already:

Check for system updates in Settings > Device Options > System Updates
Verify your Wi-Fi connection strength and consider moving the device closer to your router
Ensure your router firmware is up to date as network issues can cause significant lag

However, given that you've already performed multiple factory resets without resolution, I strongly recommend contacting Amazon Customer Service at 1-888-280-4331 or through your Amazon account. They can run diagnostics on your device and likely arrange a replacement, as this level of persistent performance issues on a new device isn't normal and suggests a defective unit.

Your feedback is valuable in helping us identify when products aren't meeting the quality standards our customers expect, and I appreciate you taking the time to share your experience.