Customer Ratings & Reviews

Hi TristanP,
I am sorry to hear you were having trouble with the volume on your Echo Show 5. To turn off the dynamic volume (often referred to as Adaptive Volume) on your Echo Show 5, you'll need to use the Alexa app.
Here's how:
-Open the Alexa app.
-Tap "More" at the bottom of the screen.
-Tap "Settings."
-Under "Alexa Preferences," tap "Voice Responses."
-Toggle the "Adaptive Volume" option off. You'll see a toggle switch to the left of the option when it's off.
Hope this helps, have a nice day!

Hi MRJE,

Thank you for sharing your honest feedback about the Echo Show 5. We're sorry to hear that your experience hasn't lived up to expectations, especially when compared to your 2nd generation Echo Dot.

We understand your frustration with the responsiveness issues and the frequent prompts for paid subscriptions and purchases. That's not the seamless, helpful experience we want Alexa to provide—your smart display should feel intuitive and supportive, not pushy.

Since you're considering returning the device, we want to make sure you're aware of a few things that might help, though we completely respect your decision:

Potential improvements to try:

Check for software updates in Settings > Device Options > System Updates to ensure you have the latest performance improvements
Adjust your voice recognition settings in the Alexa app under Devices > Echo & Alexa > [Your Echo Show 5] > Recognition Improvement
You can disable shopping notifications and suggestions in Settings > Notifications > Amazon Shopping

However, if the device simply isn't meeting your needs and your 2nd gen Echo Dot works better for you, returning it is absolutely a valid choice. Best Buy should be able to process your return smoothly given your recent purchase.

We appreciate you giving the Echo Show 5 a try and taking the time to share this feedback—it helps us understand where we need to improve the user experience.

Hello AllenH! Thank you so much for your time and review of your experience with your Echo Show 5 device! I am terribly sorry to read that your device is having issues hearing and responding to your requests. There are a few troubleshooting steps you can try. First and foremost, try power cycling by either pressing and holding the Mute button until it says Turn Off and pressing the same button to power back on, unplugging it directly from the outlet or back of the device for 30 seconds, or by going into the device settings in the Alexa smartphone app and selecting Restart Device. Any of these will work. Sometimes just a power cycle corrects any glitches or software updates that may be pending. You can also check on that software update in case it is held up and causing bugs like this to occur. You can go to Settings, Device Options, About, and Check for Software Updates. If there is a pending update, it will begin downloading it and install and possibly power cycle the device once or twice during the update. If neither of these improves your experience any, we would love the opportunity to troubleshoot further with you to see if we can resolve and improve your experience some. Contact us directly at Amazon Customer Support at 888.280.4331 for further assistance. Thanks again for your time and feedback and I hope you have a fantastic day!