Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 6544304
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the nice picture and sound quality of the Echo Show 5, as well as its clarity and ease of use. Many appreciate the screen size and accessible price point. While some users have experienced issues with connectivity and speed, the majority seem satisfied with the device's features.
This summary was generated by AI based on customer reviews.
Many uses in a little package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to an echo dot / bluetooth speaker. Sounds good and adds utility with the video screen.
I would recommend this to a friendShow5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but having trouble controlling lights and getting pandora
I would recommend this to a friendGreat for a Ring product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, hooked up my Ring to it. Now I get notifications when someone is at my door
I would recommend this to a friendSmall but great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a little smaller but it works just like the bigger screens.
I would recommend this to a friendEcho show 5 ( new 2025)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As always its still slow, there’s always a problem with the connectivity . If i kbew about this I wouldn’t buy it. So don’t.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi Elizabeth,
Thank you for sharing your feedback about the Echo Show 5 (2025 model). I'm sorry to hear you're experiencing slowness and connectivity issues – that's definitely not the experience we want you to have with your new device.
Connectivity and performance problems can sometimes be resolved with a few troubleshooting steps:
Check your Wi-Fi connection: Ensure your Echo Show 5 is within good range of your router and try restarting your router
Restart your device: Unplug the Echo Show 5 for 30 seconds, then plug it back in
Check for software updates: Go to Settings > Device Options > Check for Software Updates
Factory reset if needed: Settings > Device Options > Reset to Factory Defaults (this will erase your settings, so use as a last resort)
If you've already tried these steps and are still experiencing issues, I'd recommend reaching out to Amazon's customer support team 24/7 at 1 888-280-4331 They can help troubleshoot further or discuss replacement options if there's a hardware issue.
If you're within Best Buy's return window and would prefer to return it, they should be able to help you process that as well.
We appreciate your feedback, as it helps us identify and address issues that affect the customer experience.
Best ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister in law loves her echo! She said fantastic! Works great!
I would recommend this to a friendEcho show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its small and a bit difficult at first but got it to work
I would recommend this to a friendEcho Show 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift. Very convenient reliable, and simple device.
I would recommend this to a friend- Cons mentioned:Ads
Not Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the screen and smart home integration wish there was less ads.
I would recommend this to a friend Easy set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my daughter as a Christmas gift and she loves this thing
I would recommend this to a friendFaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.faster compared to previous generations, very good
I would recommend this to a friendEcho Show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy and convenient for home use, as well as affordability.
I would recommend this to a friendecho call mommy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this for my handicapped son to make phone call if he needs me
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The is a great product. this is my 3rd one. works well with Alexa
I would recommend this to a friendSo far, so good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a heavily discounted purchase with our other purchase.
No, I would not recommend this to a friendOver priced paperweight
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to replace our older modeled (which we LOVE). The alarms dont work which is has me waking uo so mad i want to take it to the shooting range! Why is there a LOUD beep before the alarm starts? Why does it only play 3 seconds of the song. When you tell off she doesnt listen. It is a teenager! And now im stuck with it because i cant return it. Dont waste your money!
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi BurOak,
Thank you for sharing your feedback about the Echo Show 5. I'm truly sorry to hear that the alarm functionality isn't working as expected, especially since you loved your older model. I completely understand your frustration—waking up to a malfunctioning alarm is incredibly disruptive, and it's disappointing when a replacement doesn't live up to the original.
The issues you're describing with the loud beep before the alarm, the song only playing for 3 seconds, and Alexa not responding to your commands are definitely not normal behavior. Here are some troubleshooting steps that might help:
Alarm Settings: Open the Alexa app, go to Devices > Echo & Alexa > your Echo Show 5 > Sounds, and check your alarm sound settings. You can also try setting a new alarm directly through the app to see if that resolves the playback issue.
Voice Recognition: Go to Settings on your Echo Show 5 > Device Options > Wake Word, and retrain Alexa to recognize your voice. Sometimes recalibration helps with responsiveness.
Software Update: Check if your device needs a software update by going to Settings > Device Options > Check for Software Updates.
Factory Reset: If the above steps don't work, try a factory reset (Settings > Device Options > Reset to Factory Defaults). This often resolves persistent software glitches.
If none of these steps resolve the issues, please contact our support team at 1-888-280-4331. They can help troubleshoot further or discuss options for a replacement if there's a defect with your specific unit. Your alarm should work reliably, and we want to make sure you get that sorted out.
Echo Show
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puts my mind at ease. Now i can keep an eye on my home while i work.
I would recommend this to a friendGood Alexa device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 3rd generation Alexa very good especially for students and kids.
I would recommend this to a friendExcellent Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great exp with this Alexa .i can recommend to all to purchase .
I would recommend this to a friend- Cons mentioned:Response time
Echo…….ECHO!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything it’s supposed to do but the call to response for the activation word has become slower and non responsive unless I used the word at least twice as software updates keep coming in. Hoping to exchange for the 8 and maybe it has a better processor for the results I seek.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Thank you for your feedback on the Echo Show 5. I am sorry to hear of the issues you are having with the functionality of the device. Here are a few troubleshooting tips for you to try to resolve the issues: 1. Check that your device has a strong internet connection. 2. If your device set up uses the Alexa app, please check that you have the latest version of the app. 3. Restart your Echo device-Unplug it from power, wait 30 seconds, and then plug it back in. 4. If none of these steps help or if you are having problems registering the device, reset your Echo device to clear up most issues. If you are still having issues with the functionality of the Echo Show 5, Amazon Customer service is available 24/7 for assistance on the device. You can reach them at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thank you! Check that your device has a strong internet connection.