Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 6544304
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the nice picture and sound quality of the Echo Show 5, as well as its clarity and ease of use. Many appreciate the screen size and accessible price point. While some users have experienced issues with connectivity and speed, the majority seem satisfied with the device's features.
This summary was generated by AI based on customer reviews.
Great gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok price but came with a free light bulb .. I like the free gift
I would recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it says it does! Still trying to figure out camera.
I would recommend this to a friendAngela Clark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it great it's everything i need it for and more great buy
I would recommend this to a friendNice Piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, love my choices of music. Listen while using my PC.
I would recommend this to a friendGood
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good but sometimes i have to repeat myself mutiple times before it gets it right.
I would recommend this to a friendAlexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my ring doorbell definitely a great purchase.
I would recommend this to a friendIt worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love my Alexa Show. I’m constantly playing with it and learning new things.
I would recommend this to a friendPurchased for my son. He likes this device a lot.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t go wrong with the Amazon echo. My son has a few of them
I would recommend this to a friendOnly got bcuz cheap. Regret.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requires mostly requires subscription.. don't listen properly.. doesn't turn off when told.. barely will play YouTube or anything else.. mostly make you use Amazon defaults.. hub way better..
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Dear DionneH,
Thank you for your detailed feedback about the Echo Show 5. We understand your frustration with the device's limitations and performance issues.
To address your specific concerns:
While Amazon services are integrated, many features are free including:
Weather updates
Timers/alarms
Smart home control
Basic music streaming
For voice recognition and YouTube issues, we can help with:
Voice training
Alternative command phrases
Browser optimization
However, if you're finding the Hub better suited to your needs, please return the Echo Show 5 to Best Buy within the return window for a refund.
Not happy to small
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I was expecting to small and it doesn't come with a stand have to buy separate. Going to return it for a better one that come with a stand
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello Auntie,
Thank you for sharing your feedback on the Echo Show 5. I'm sorry to hear that the device didn't meet your expectations regarding size and that you were disappointed to find the stand is sold separately.
The Echo Show 5 features a compact 5.5" display, which is designed for smaller spaces like nightstands, desks, or kitchen counters. I understand this may be smaller than what you were looking for. If you're seeking a larger display, you might want to consider the Echo Show 8 with its 8" screen which offers more viewing area while still providing all the great Alexa features.
Regarding the stand, the Echo Show 5 does come with a built-in stand that allows it to sit on flat surfaces, but if you're looking for an adjustable stand for better positioning and viewing angles, those are indeed sold separately as accessories.
Since you're planning to return it for a better option, I hope you find an Echo Show model that better fits your needs.
We appreciate your feedback as it helps us understand customer expectations better.
The best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Couldn’t ask for a better set of headphones to listen to
I would recommend this to a friendAwesome gift for the Folks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to keep in touch with family and have alexa as well!
I would recommend this to a friend- Pros mentioned:Price
Eco shows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for this price. But thay dont say how to delete unwanted items.
I would recommend this to a friend Echo Show 5 flop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an Echo Show 5 from Best Buy, and it worked for a week. Now they say I can't return it. So I basically gave away my money for nothing in return.
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello, GoodValue. Thank you for your feedback on the Echo Show 5. I'm sorry to hear that your device stopped working after just a week — that is certainly not the experience we want you to have.
The Echo Show 5 (3rd Gen) is built with an improved processor and enhanced audio, and when functioning properly, it should deliver reliable, long-lasting performance. If your device has become unresponsive, here are a few troubleshooting steps that may help restore functionality:
Power cycle the device — Unplug the power adapter from the back of the Echo Show 5, wait a full 30 seconds to allow the internal components to fully discharge, then plug it back in. Allow about 45 seconds for the device to reboot completely.
Check your Wi-Fi connection — Ensure your device has a strong and stable internet connection. A weak signal can cause the device to appear non-functional.
Update the Alexa app — Make sure you have the latest version of the Alexa app on your mobile device, as updates often resolve connectivity and performance issues.
Factory reset — If the above steps don't help, press and hold the Mute and Volume Down buttons simultaneously until the Amazon logo reappears. This will reset the device to factory settings and may resolve deeper software issues.
Regarding the return, since the Echo Show 5 comes with a 1-year limited warranty from Amazon, you are covered for device defects even if the retailer's return window has closed. Amazon Customer Service can assist with warranty claims, replacements, or further troubleshooting. You can reach them 24/7 at 1-888-280-4331.
I hope this information helps get your Echo Show 5 working properly for you. Thank you for taking the time to share your experience.
Echo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very healpful alexa with ability to drop in visually as well
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a good price. Got a special deal on black friday
I would recommend this to a friendGreat Addition
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Echo is a great addition to my bedroom. It is very responsive.
I would recommend this to a friendEcho
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works great with the ring for my elderly parents
I would recommend this to a friendGreat gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a white elephant gift. It was VERY popular!
I would recommend this to a friendecho show
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the echo show. turns my tv on and off. works great with the fire stick.
I would recommend this to a friend