Customer Ratings & Reviews

Hello John! Thank you so much for taking the time to provide feedback on your experience. I am so glad you are enjoying your Echo Spot. The far reaching microphone in the device should be functioning similar to your previous models. I would advise visibly checking for any obstructions in the mics that may be muffling it and then I would also suggest checking for updates. Sometimes a software update is held up and just needs your permission to go through. You can do this by simply asking "Alexa, can you check for updates?" This will ensure you have the latest version. If you still continue to see further issues with your mic, you can contact Amazon Customer Support at 888.280.4331 for further troubleshooting or to explore your options. Thanks again for your time and I hope you have great day!

Hello Purchase,
Thank you for your feedback about the Echo Spot. We appreciate you taking the time to share your experience and understand your frustration with the screen not displaying your doorbell. The Echo Spot is designed as a Smart Alarm clock and is not designed to display a video doorbell due to its small 2.5 inch screen size. We appreciate the feedback and apologize for any confusion surrounding this product.

Hello, CHRISTOPHERS. Thank you for taking the time to leave a review on the Echo Spot. We would love the opportunity to troubleshoot your specific concerns further so that we can improve your experience with your Echo Spot. Please contact Amazon Customer Support at 888-280-4331 for further assistance. Again, thank you for taking the time to leave a review and have a great day!

Hello, Teacher. Thank you for taking the time to leave a review on the Echo Spot. I am sorry to hear about the command issues you are having with the device. Here are troubleshooting steps that may help resolve the voice command issues: 1. Check your internet connection—ensure the Echo Spot has a strong and stable Wi-Fi connection, as weak connectivity can prevent commands from processing properly. 2. Verify the wake word is set correctly by going to Settings > Device Options > Wake Word and confirming it's set to your preferred option. 3. Ensure the microphone is not muted—check that the red light bar is not showing and press the microphone button to unmute if needed. 4. Move the Echo Spot away from sources of interference such as other speakers or appliances that might block the microphone. 5. Check for software updates by saying "Check for software updates" or going to Settings > Device Options > Check for Software Updates to ensure you have the latest firmware. If these steps don't resolve the command recognition issues, Amazon Customer Support is available 24/7 at 1-888-280-4331 and can provide advanced technical assistance. Again, thank you for taking the time to share your experience. Have a great day!

Hi DeniseB,
Thank you for taking the time to share your experience with the Amazon Echo Spot (2024 release). We're sorry to hear that you're having difficulties with your device not shutting off as expected.

This is not the typical behavior for the Echo Spot, and we'd like to help resolve this issue for you. Before resorting to unplugging the device, here are a few troubleshooting steps you can try:

Ensure your Echo Spot's software is up to date.
Try restarting the device by saying "Alexa, restart."
Check if the issue persists in different power outlets.

If these steps don't resolve the problem, our customer service team would be happy to assist you further. Please contact us at 1-888-280-4331 so we can help you troubleshoot.

We want you to have a positive experience with your Amazon Echo Spot and appreciate your feedback as it helps us improve our products.

Dear Green,

Thank you for taking the time to share your thoughts on the Amazon Echo Spot (2024 release). We appreciate your honest feedback and are sorry to hear that the device didn't meet your expectations.
Sound quality: The Echo Spot is designed to provide clear audio in a compact form factor. However, we understand that audio preferences can vary.
Screen functionality: While the Echo Spot's primary function is indeed to serve as a smart alarm clock, it's designed to offer additional features beyond displaying the time. These include video calling, watching news briefings, and displaying song lyrics..

Thank you again for your review. Your input helps us continually improve our products and services.

Hi there,

We are sorry you had a negative experience with Best Buy. We hope you are enjoying Echo Spot this review is based on. Echo Spot offers a sleek smart alarm clock with Alexa and big vibrant sound. Ready to help you wake up, wind down, and so much more. Enjoy rich sound with clear vocals and deep bass. Just ask Alexa to play music, podcasts, and audiobooks. See song titles and touch to control your music. Subscription rates may apply.

If you have any trouble with set up we are happy to help you troubleshoot with the device. You can call Amazon customer service, available 24/7 for assistance! You can reach us at 1-888-280-4331!

Hope that helps!