Customer Ratings & Reviews

Hello JordanS! Thank you so much for providing feedback on your experience with your Kids Pro Fire Tablet! I am glad that you and your child are enjoying your tablet so far. There are a few choices available on how you can block YouTube access on your Fire Tablet. First, if the profile that is being used on the device is a Child’s Profile, then you can block access to specific websites and allow/disallow specific apps from being used on your Child’s Profile. You can do this by either accessing the Parent Dashboard website or by accessing the Amazon Kids app on the device itself from an Adult Profile. Another way is to go into your Settings and enable Parental Controls on the device and set a PIN. This can give you an extra layer of security as well. If all else fails, you can always contact Amazon Customer Support at 888.280.4331 for further assistance in accomplishing this or troubleshooting any specific issues you are having. I do hope this helps you and your child further enjoy your device and be content with your purchase. Thank you again for your time and feedback and I hope you have a fantastic day!

Hi RebeccaP,

Thank you for taking the time to share your detailed feedback about the Fire HD 10 Kids Pro tablet. I sincerely apologize that this device hasn't met your family's expectations, and I completely understand your frustration with the app selection, performance issues, and the limitations you've encountered.

You raise important points about the Amazon Appstore having a more limited selection compared to Google Play Store, particularly regarding YouTube and YouTube Kids availability. I recognize how disappointing this is when these are your kids' favorite apps. The performance concerns you've experienced—games lagging and movies freezing—are definitely not the experience we want for your family, especially when you chose Amazon based on our durability guarantee and trusted our brand.

I also hear your frustration with the parent app's usability and the difficulty linking the tablets to your Alexa devices. These should be straightforward features that enhance your experience, not add complexity.
Your feedback about app availability, performance speed, and parental controls is valuable and helps us understand where we need to improve.

Thank you for sharing such constructive feedback about your experience.