Customer Ratings & Reviews

Good Morning Paigecoop,

We're truly sorry to hear about the ongoing issues you've been experiencing with your Fire tablet. It's clear that these problems have significantly impacted your ability to use and enjoy the device, and we sincerely apologize for the frustration this has caused.

The frequent app closures and freezing you describe are not typical for our Fire tablets and suggest there may be an underlying issue that needs addressing. We appreciate that you've been taking good care of the device and keeping it updated.

We want to help resolve these problems and ensure you have a fully functional device that meets your needs. Here are some steps we can take:

Our technical support team can work with you to troubleshoot these issues and potentially improve your tablet's performance.

If troubleshooting doesn't resolve the problems, we can explore warranty options. Many of our devices come with a 1-year limited warranty that covers manufacturing defects.

We understand your frustration with the trade-in value. While we can't adjust trade-in values directly, we may be able to find an alternative solution that better addresses your concerns.

Please contact our customer service team at 1-888-280-4331 or through your Amazon account. We'd like to work with you directly to find the best resolution, whether that's fixing your current device or exploring other options to ensure your satisfaction.

Your experience matters to us, and we're committed to making this right. Thank you for bringing this to our attention and giving us the opportunity to address these issues.

Hi ShaneT,

We are sorry you are not enjoying the Fire HD 8 Tablet. This release includes 3GB RAM (50% more than 2022 release), 32GB of storage, and up to 1 TB of expandable storage (sold separately). Up to 13 hours of reading, browsing the web, watching videos, gaming, and listening to music at home and on-the-go.

If you are not having success with your battery life and have further questions, call us! You can call Amazon customer service, available 24/7 for assistance on the device. You can reach us at 1-888-280-4331.

Hope that helps!

Dear Dale,

Thank you for your review of the Fire HD 8 tablet. You make a good point about Fire tablets being different from standard Android tablets, and we understand this wasn't what you were looking for.
Fire tablets run on Fire OS, Amazon's modified version of Android, which is designed to work primarily with Amazon's ecosystem of apps and services. If you're looking for a traditional Android tablet experience with full Google Play Store access, you might want to consider other options.

We appreciate your feedback and hope you find a tablet that better suits your needs.

Thank you for your detailed feedback, JonathanE. We understand your frustration with some of the Fire HD 8's limitations and appreciate you sharing your specific concerns about the lack of Google Play Store access, kids account setup process, and ad presence. While our tablets are designed to work primarily within the Amazon ecosystem, we aim to be transparent about this. Your feedback about the setup process and ads is particularly valuable and will help us continue improving our products. If you'd like assistance with any specific issues you're experiencing, our customer support team is available 24/7 at 1 888 280-4331

Hello HelenS,
I am sorry to hear you were having trouble setting up your Fire HD 8 tablet. You can find instructions for Fire Tablets on Amazon's website. You can also reach out to Amazon Customer Support 24/7 at 1-888-280-4331. Hope this helps, have a nice day!