Customer Ratings & Reviews

Fabulous desktop with superlative Geek Squad support!

Best Buy's service was excellent. Apple and Microsoft I am not so excited about. I have been using a similar computer for a number of years [still works fine], with Microsoft Office. Microsoft requires an annual renewal. I could not renew MS Office without upgrading OSX. The needed OSX upgrade was not allowed on the existing computer. That's a conspiracy! The new machine and new version of MS Office have enough changes to make life miserible. I am currently using the old and new computers in order to function.

I should mention have satisfyingly owned at least six generations of desktop Apple computers—dating back to the Apple IIe—as well as a few Apple laptops. I’ve lived through dozens of system upgrades, and I’ve been pleased with the support offered in Apple Stores. My annoyance with Apple is recent. It began when I updated my iMac to macOS Catalina only to find all my hardware peripherals—two external hard drives, an Epson scanner, and an office HP Printer—had been made non-compatible without any warning or polite cautions from Apple. (I don’t know if it is true, but I’ve been told that this would never happen in the world of Microsoft operating systems inasmuch as Microsoft permits users a compatibility check for peripherals before downloading a new operating system.) I imagine that Apple’s policy may be that it is up to HP, Epson, Seagate and others to ensure that their products are backward compatible with Apple operating system upgrades. If so, that’s not the reality. It is Apple customers who are left with the mess—the lost time, the frustration and the costs accruing. As it was, the harm was done, so I got to work. I found that a software upgrade was not available for my two (not too expensive) hard drives. HP did provide a software upgrade for my (costly) printer, while Epson did not offer an upgrade for my scanner. However I did find a software developer (SilverFast) that does sell software that will allow the use of Epson scanners on an Apple computer running Catalina. And so after several hours of frustration and a few hundred dollars of cost, my Apple computer was running nearly as well as it had been before the system upgrade. It was, that is, until Apple suggested an upgrade to macOS Big Sur. I thought that Apple might offer some patches to the problems created by Catalina. I downloaded Big Sur and found that not only had none of the compatibility issues been resolved, but that now my HP office printer would print everything I could wish to print—including MS Excel files—but not files created in MS Word. The “print” option in Word had been disabled. It’s maddening. I don’t know what can be done except to see if at least Big Sur somehow might be uninstalled. Even then, I’m not sure it would reverse the damage. Again, I think a clear warning of the risk users face in upgrading their iMac’s operating system might have been considerate. The dilemma going forward is that I’ll buy a new desktop computer eventually. Actually, I was considering buying a new laptop soon. Do I dare I buy another Apple product when Apple no longer seems committed to backward compatible? If I do buy a new machine, will the Apple-compatible peripherals I use still be Apple compatible? Will the files I’ve created in Word or Excel over the last decade still be fully accessible? On the other hand, if I do buy a new Apple product, and struggle through the compatibility inconveniences and costs of getting things up and running, do I ever again dare download a macOS upgrade knowing that the new software may damage my system in some way that I can’t possibly anticipate or fully correct? At the moment, I’d say not.

Great computer love the intel set up I would Recommend

I'm a Big Mac fan. I've had quite a few since they first came out. This is my second 27" iMac. My last one quit after 9 years. I was hoping it would last until the new ones with the Apple chip came out. Didn't quite make it. If the new ones, rumored to come out this spring, are a considerable improvement I'll but one then.

Fast delivery! Easy setup and sonnection to my other devices _ a great computer!

Trent was outstanding.return was so easy Welcomed and directed to the right dept

❤️this pc best one I have ever had perfect for my business!

…for a less than 5-star review. With all the most recent technological lifts of other mfrs, I give it a 4.8.

Worst worst Worst worst Worst worst Worst worst Don’t buy for your business use