Customer Ratings & Reviews

This was just what I needed for school coming up and to view my photos.

I bought the blue one and the store gave me the gray one. Wasn’t worth returning since it was a gift.

I love the MacBook Air I use it mostly for My genealogy

Great customer service Product is exactly what I needed

Amazing product! love every feature and the color!

the MacBook itself is what was expected, but I find it irritating to purchase a new computer and have to run an update on the computer before using.

Made Great purchase this year. Hopfully will last long

Love it. I have an Apple phone but this is my first Mac. It’s an adjustment from my HP but I’m really liking it.

Wonderful laptop meeting all my expectation. Did have to change because of the USB differences but this is survivable!

I really enjoyed the new MacBook Air. While the computer is really powerful and my user experience was flawless, the 15 inch was a too big for me.

Only problem was you need to purchase external speakers

Great features, exactly what my daughter needs for college

I initially wanted a Microsoft Serface and a salesman talked me into an Apple MacBook. Download from my old computer, the Microsoft OS to the Apple OS was less successful than what I expected. Individual files were spread in different areas and not in their folders. It was labor intensive to move them one by one into folders. I spent too much time trying to configure the computer to my ET-3850 printer. After research I found out the specific Apple MacBook has no driver to work with my printer rendering the MacBook useless to me. I returned it and received a full refund and purchased a Microsoft Surface. Slightly less expensive and more ports built into the Surface with the same footprint. It specifically includes a standard USB port I can use to download pictures and files from several flash drives. The Apple product I’m sure is a solid product and is a fit for many users, but not for me. My Microsoft Surface purchase download fantastic, and configured easily with my ET-3850. I’m happy!!

This computer ok not what I expected, won’t get any

Good product. Price could be lower but understand that the Apple products are premium

Great device! Gets it job done good picture quality

Bit slow compare to newer laptops should be. Performance is not optimum

I have been a long time Geek Squad member and have always been satisfied with Best Buy until this order placed for a MacBook Air 15-inch sky-blue at the Best Buy Belmar outlet in Denver. None was in stock, so sales rep Fernando ordered one to be sent to our home (80 miles away in the mountains, but the closest Best Buy store). It arrived on time, but when we opened it, it turned out to be the wrong color. We consulted with Best Buy online and were told no big deal, just send it back and they would send back the identical item in the correct color. We returned the item and Best Buy online confirmed receiving it. However, the identical item was priced at about $200 more than we had just paid for it. But I should call the Belmar store because the manager could meet the price we paid. I was given the phone number to reach the store directly. I was told that I should just leave a message on the store voicemail and someone would get back to me in a few hours. I have left five voicemails over a two week period, asking to speak with the manager, or in the later voicemails, any other store reps. I have never heard from any of them. How can this be considered responsive or responsible customer relations? I did receive a refund for the MacBook that was returned, but due to the distance to Best Buy, I have still not resolved the replacement issue.

This was a gift. So any comments from me would be useless. I haven’t used it.

Bought this laptop in November 2025, and one month later, the screen is broken. It is defective, and Best Buy will not replace the laptop. They are giving us the run-around and sending us to Apple. We have a Geek Squad membership, and still, we can not get a new laptop. Very poor customer service. Next time we will just buy from Apple instead.