Customer Ratings & Reviews

Laptop is fine, not perfect. Wish a few things were different.

As a person that uses windows computers . It's different.

I’m in love with this Mac and I got a great deal on this

I love Best Buy they gave a good deal and we love membership

New M4 mac is performing where good. New better display.

Very good purchase I am enjoying it well worth the price

Very good use daily for work , screen is great better then expected

I am very satisfied with the purchase of macbook through bestbuy online and the process if booking is seamless.

Very helpful service. Appointment times fit into my schedule.

Exelent condition is the Best i'm happy to this Purchase

I couldnt just buy one i bougth two for the coworker

Nice laptop with latest model and loved it very much

I like everything berry good brand works great all

Love beat buy. Osm. Can’t stop using it

I am absolutely appalled by the way Best Buy handled my recent order. I had a $1,500 MacBook Pro on hold due to a medical issue and a family emergency. Despite confirming with customer support that they would extend the hold, the store handed my laptop to someone else—without checking any ID or verifying their identity. All that person needed was the order number. This isn’t just careless—it’s dangerous. Anyone could walk in, say an order number and walk out with your expensive electronics. To make matters worse, I’ve had no follow-up, no accountability, and no resolution. Best Buy stores in both Princeton and Fairness Hill deflected responsibility. One team member even suggested that my account may have been hacked—a serious potential data breach that puts all customers’ personal information at risk. I can’t understand how they can be so casual about this and still offer no real solution. If you're thinking about picking up an order in-store, think twice. Your items may not be secure, and if they go missing, you’re on your own. I’ve lost $1,500 because of this negligence. I wouldn’t wish this experience on anyone. Until Best Buy changes how they verify pickups, I strongly recommend buying elsewhere.

The best product and the best service Thanks best buy

Loved it and would recommend and would order again

Good service , received it today, it looking great

Extremely Disappointed – Poor Customer Service and Questionable Product Quality I recently purchased a Mackbook Pro M4 $1500+ computer from Best Buy and have had nothing but frustration since. First, the initial unit I received, supposedly brand new, had blemishes and odd marks on it, making it look like a used or refurbished device. When I showed it to the employee, he was shocked and apologized so much as he felt terrible. I had to return it within a week and exchange it for another one, all within the 15-day return window. Shortly after, the price dropped significantly From $1500 to $1299. . Unfortunately, I was unable to go back to the store immediately due to a scheduled surgery and recovery period. Once I was able to reach out, I was met with complete dismissal and no willingness to honor the price match, despite the circumstances and the fact that I acted well within the original purchase timeframe. They also failed to follow through on a promised price adjustment during the exchange, which adds to the growing list of disappointments. Between the questionable quality of the original product and the poor customer support I experienced, I cannot in good conscience recommend this company to anyone. I will not be doing business with Best Buy again. I knew I should have done business with Amazon. They always make it right and not worried about selling you add on to get a 50 dollars of or a price match. Best buy know they are doing this trickery and it did catch up with them. Best Buy, you lost me and my family for life.

Great computer, terrible customer service on BestBuys part. Got the run around and misleading price match information by BestBuys outsourced customer service despite being approved for a price match which never came through after many many wasted hours. Workhorse computer, just make sure to get it from a competitor with actual customer service