Customer Ratings & Reviews

So glad I got this on the Black Friday promo!! It is everything we expected. Shipping was a breeze and customer service was great helping me pick the best one!

Hello, The sales team was extremely helpful and provided me with the membership details. I greatly appreciate their support.

Gave my son the Mac Book Pro, as an early Graduate present. He loves it. He plans to use it next year at college

Excellent product and easy to use. Should have moved to apple years ago

Size is compact and weight is also reasonable with that specifications. Overall, it is very good product with reasonable price.

Just had the worst customer service experience of my life here. I bought an enelx juice box ev charger here, and the company that manufactured that product abruptly decided to leave the North American market. In doing so, this charger is now useless because the app the it operates through was also discontinued and unsupported. The product was still under warranty and both Dani, the geek squad agent, and Sadye, the general manager of the store, refused to give me a refund or even store credit. The worst part about it is that the both couldn’t have cared less, nor showed any empathy or understanding at all for the situation. It just shows the culture of the store and the company as a whole. It doesn’t make sense to me, especially from Sadye, the general manager’s perspective. I’m sure as a GM she’s offered stock compensation, which has historically been down during her tenure, while Amazon has been up. It’s no wonder why Amazon is taking their market share - it’s poor customer service and bad company policy at the ground level. I bought my new charger from Amazon, which has a much better/safer return policy. I wouldn’t say I’m 100% never going to shop here again, but probably not as long as I can help it. And this is coming from a person who has spent tens of thousands of dollars at Best Buy - my company has an account with them! It’s clear Amazon is the better retailer for their superior customer service and policies. Because of Best Buy, this store in particular, I had to buy two chargers instead of one, and pay twice to have them each installed, which costed me about $1800 more than it should have. Honestly, the worst part about it is they made me take the charger with me when I left - they couldn’t even due me the dignity of disposing it for me

Beautiful, well-equipped with many programs included in the software. The graphics are amazing.

I really like it so far I was a iPad Pro girl all the way. But they started to change my mind.

It was nice, very nice customer service and helpful

Very well taken care of great advice and we felt like we purchased the right one

With 16gb RAM it’s perfect for my everyday usage. Lightroom runs smoothly. Screen and speakers are quite good too. Overall it’s a great purchase.

Love it, perfect size. Has whatever we needed. Great for pictures.

Wanted a MacBook and didn’t just get that, got excellent service during the buying process.

always have apple products in the past and have not been dissatisfied.

MEGA excellent laptop tool. Great product and super good customer service.

So thrilled with my purchase! A powerful device and was helped by two store associates who were incredibly informative, quick, and kind!

Got my husband Mac Book pro-14 for Christmas literally last min and it arrived right on time at Christmas eve. Everything was perfect thankyou bestbuy

Great service , great product great everything !!! The Best Buy

I love the macbook pro but i like other gaming laptops for the same price range. I dont have to buy extra storage and worry about ram and gpu

Amazing computer and it doesn’t collect fingerprints like my M2 Midnight Air did thankfully