Customer Ratings & Reviews

How does an Apple Pencil "Pro" not connect to any iPad must return!

Expensive for the same thing. Wish they would of allow the use of the apple pencil 2 on the new ipads that came out.

Asked you what pencil would work with new iPad 13” m5 You said the one I bought It was wrong. Also I was going to trade in a pencil you said 40.00 and when I got there you offered 10 for the same pencil. I returned it. I will speak directly with geek squad from now on.

It’s good but it suck’s that it can’t work with all the iPads. Why isn’t Apple making all these compatible?? Tf

Please read description it only works on some devices

This is a iPad and it looks good but need to be checked

You all sold me the wrong Apple Pencil now you are giving me the run around to exchange for the correct item. The guy in customer support told me to come in the store. Now you are telling me to call a 1800 number. Meanwhile all your calls are AI. This really is poor service for a longtime customer.

Didn't connect so I has to get a new one, had no problems getting a new one though

Loved my gen 2 pencil.. ugh I’m not sure if I’m too old or if it’s just such a stark difference with too much going on

Only works with 2 ipads. Compatibility info should be disclosed more openly to consumers.

The primary purpose of an Apple Pencil is to facilitate drawing, which necessitates pressure sensitivity. However, it is regrettable that Apple has discontinued this feature in the Apple Pencil Pro. Consequently, I am compelled to return the device.

It’s not a bad product I just couldn’t use it for the type of iPad I had

It states that it can be used on any tablet but would not connect.

I paid for same day delivery. Best Buy “delivered” this item at 11:18 in the evening without ringing or knocking. When I could not find the package in the morning, their agents lied multiple times promising to resolve the issue with a refund or replacement. Then a week later Best Buy emailed me they WOULD NOT REFUND OR REPLACE the item. They are happy to sell you the product, but they don’t care what happens after they have your money. They allow their agents to lie to customers, wasting customer time and delaying bad reviews. If a customer dropped a return off at Best Buy’s curb in the middle of the night, would Best Buy expect the item to still be there in the morning? If the item was taken, would Best Buy eat that cost? I don’t think so, and yet they dropped something on my curb in the middle of the night without ringing the doorbell WHEN I WAS HOME and they expect me to take the liability. They are far overreaching the bounds of fair business practices and miles away from anything resembling good service. Disgusting company.

I bought this pencil and it stopped working the day after the return window closed. I cannot get it to even recognize on my ipad. I have tried to reset IPAD, Repair and nothing.

Seems to work intermittently very frustrating , when it is working it’s good Sorry I bought it

Esr version will suffice. It gets the job done. Check it out.

Bought through Best Buy because of fast shipping, but received the wrong item and the time it took to receive/return and get the correct pencil took longer than just going through a different retailer. I don’t typically buy from Best Buy, and probably won’t in the future, but they did have good customer service and corrected their mistake.

Not enough instruction out of the box on how to use it.

Unfortunately I never got my item becuase it was stolen so I can’t give an actual review but I tried one out before and it felt good to write on