Customer Ratings & Reviews

My item has been awaiting pickup for 7 days!! The FedEx location is only 4 hours from my home! How is this considered an acceptable delay???

It’s not a bad product I just couldn’t use it for the type of iPad I had

Only works with 2 ipads. Compatibility info should be disclosed more openly to consumers.

It states that it can be used on any tablet but would not connect.

Esr version will suffice. It gets the job done. Check it out.

Bought the Apple Pencil pro and the tip was already shaved down on one side after using one time.

I paid for same day delivery. Best Buy “delivered” this item at 11:18 in the evening without ringing or knocking. When I could not find the package in the morning, their agents lied multiple times promising to resolve the issue with a refund or replacement. Then a week later Best Buy emailed me they WOULD NOT REFUND OR REPLACE the item. They are happy to sell you the product, but they don’t care what happens after they have your money. They allow their agents to lie to customers, wasting customer time and delaying bad reviews. If a customer dropped a return off at Best Buy’s curb in the middle of the night, would Best Buy expect the item to still be there in the morning? If the item was taken, would Best Buy eat that cost? I don’t think so, and yet they dropped something on my curb in the middle of the night without ringing the doorbell WHEN I WAS HOME and they expect me to take the liability. They are far overreaching the bounds of fair business practices and miles away from anything resembling good service. Disgusting company.

Bought through Best Buy because of fast shipping, but received the wrong item and the time it took to receive/return and get the correct pencil took longer than just going through a different retailer. I don’t typically buy from Best Buy, and probably won’t in the future, but they did have good customer service and corrected their mistake.

I bought this pencil and it stopped working the day after the return window closed. I cannot get it to even recognize on my ipad. I have tried to reset IPAD, Repair and nothing.

I’d recommend you go pick up in store. I didn’t receive it. They delivered to the wrong address and now it’s lost. RIGHT BEFORE CHRISTMAS and still dealing with them! They also are giving me a hard time with getting my money back.

Make sure when you are purchasing this it is compatible with your iPad. When I bought my iPad best buy suggested buying the pro pencil with an iPad it does not work with.

My hand wasn’t steady enough, no drag on the pen when you write.

Bought this end of May and didn't even last a month before it stopped working. Took it back in and exchanged for a new pen and works fine now.

The inability to determine if this pencil was compatible with my ipad was ridiculous. Not only was it not compatible, the return date was missed. So I have a paper-weight. Another reason not to buy at crap-buy.

Ordered this along with an iPad and other stuff and was stolen by the people who delivered it. Best Buy did not help me at all and I had to put a dispute with the bank for the $1100 order.

It was a Christmas gift for my daughter so when she returned home from the holidays she was excited to open the pen and use it. We’ve been trying to get it turned on for 2 days and nothing.

“Great quality, easy to use, and worth the price!”

I bought an apple pencil pro for my daughters ipad 10. I waited less than a month an they wont let me exchange it. No go. Its not capable with her model.

I bought it but didn't fit with my Ipad. So, I returned and bought Pro.

It doesn’t work with all iPads with magnet only certain versions- you never truly own an Apple product they always keep control of it