Customer Ratings & Reviews

I returned the item to the store unused. Store failed multiple times to return my call regarding an issue. When I retuned the item the clerk said we don’t take calls they go to an outside phone center. I called the number in front of him and stated that the person on the other end, and that person confirmed he was in the Franklin /Brentwood store. I asked for a manager Jeffery to call back several times and my request fell on deaf ears.

Best Buy sales guy didn’t have a clue and sold me the wrong one. Even argued with me when I said I don’t believe that’s the right one. Lovely customer service fail.

The Apple pen i was recommended did not work with my Ipad i bought for my daughter. It was a lot of money and sad to have paid for it even with Best buys geek squad help.

Did not work did not like this product. It did not work on my daughter’s tablet at all. Want my money back

Was great when it worked, then randomly broke and won’t start charging again when connected to iPad. Says it’s connected for a few seconds then disconnects. Very disappointed, usually Apple has high quality products.

If you want to earn the right to be able to track your pencil tyen plan on spending 10x the price for a new iPad. Apple is a joke. Im glad my decision to only use reasonably priced 3rd party accessories was validated.

Does not work on majority of iPads. I did not check the compatibility and ordered. Now not able to use the pen. 0 stars to Apple

Doesnt work with 10th generation. So frustrating to find out after purchasing together with the ipad i purposely bought it for.

I purchased an open box option, with curbside pickup . So , when the employee gave me the pencil I never once opened the box and to my surprise when I got home it was not inside ! I have tried calling them and they dont pick up at the pacoima location. Now i have to go in person and waste my time and explain that its missing . Im so upset since i needed for work .

It’s a good Apple Pencil I just think it’s harder to use. Nothing that special about it.

Not versatile. Thought it would make things more enjoyable. Just a headache.

I bought the pencil as an open box and when I tried to use it, it appeared that it was already registered by another user. Best Buy offer it inspected and without a lock, but that's not true. Unfortunately, I don't live in the USA to return it in-store.

Pencil is awesome and works as intended. Store said they didn’t have any open box items so I paid the new price ($99 on sale down from $120). When I picked it up there was obvious signs it was an open box restocked item. Not sure what game Best Buy is playing at so check your boxes. Rating is for Best Buy’s shady practices.

I purchase a refurbished iPad Pro Pencil. It is not working, will be returning today

Return the first one to get another one that still doesn’t connect to my iPad. The employee said it is compatible

Brand new open box Apple Pencil pro. Pen does not work at all.

Not comparable with I pad had to return to store 2 times

I ordered this product to be delivered and it was supposed to be here in two days after a week I tried to get my money back with no luck, I was told to call my bank and have them initiate the refund process which I’ve been told with tak even longer. I’m not saying the product is bad but from this one experience I will never order anything from Best Buy again.

Don’t buy it if you have a iPad 10th generation Do nottt

I can not review this product as the box was empty. The box was not wrapped in plastic, which should have been a heads up for the Best Buy employee and me. However, I didn’t think much of it but when the box was opened, no pencil.You would think Best Buy would make sure there is a pencil in the box when it is returned. If it wasn't a returned box, then some employee has the pencil.