Customer Ratings & Reviews

Make sure when you are purchasing this it is compatible with your iPad. When I bought my iPad best buy suggested buying the pro pencil with an iPad it does not work with.

I bought an apple pencil pro for my daughters ipad 10. I waited less than a month an they wont let me exchange it. No go. Its not capable with her model.

I bought it but didn't fit with my Ipad. So, I returned and bought Pro.

Ordered this along with an iPad and other stuff and was stolen by the people who delivered it. Best Buy did not help me at all and I had to put a dispute with the bank for the $1100 order.

It was a Christmas gift for my daughter so when she returned home from the holidays she was excited to open the pen and use it. We’ve been trying to get it turned on for 2 days and nothing.

I returned the item to the store unused. Store failed multiple times to return my call regarding an issue. When I retuned the item the clerk said we don’t take calls they go to an outside phone center. I called the number in front of him and stated that the person on the other end, and that person confirmed he was in the Franklin /Brentwood store. I asked for a manager Jeffery to call back several times and my request fell on deaf ears.

The Apple pen i was recommended did not work with my Ipad i bought for my daughter. It was a lot of money and sad to have paid for it even with Best buys geek squad help.

It doesn’t work with all iPads with magnet only certain versions- you never truly own an Apple product they always keep control of it

Was great when it worked, then randomly broke and won’t start charging again when connected to iPad. Says it’s connected for a few seconds then disconnects. Very disappointed, usually Apple has high quality products.

Best Buy sales guy didn’t have a clue and sold me the wrong one. Even argued with me when I said I don’t believe that’s the right one. Lovely customer service fail.

If you want to earn the right to be able to track your pencil tyen plan on spending 10x the price for a new iPad. Apple is a joke. Im glad my decision to only use reasonably priced 3rd party accessories was validated.

Did not work did not like this product. It did not work on my daughter’s tablet at all. Want my money back

Does not work on majority of iPads. I did not check the compatibility and ordered. Now not able to use the pen. 0 stars to Apple

Doesnt work with 10th generation. So frustrating to find out after purchasing together with the ipad i purposely bought it for.

I purchased an open box option, with curbside pickup . So , when the employee gave me the pencil I never once opened the box and to my surprise when I got home it was not inside ! I have tried calling them and they dont pick up at the pacoima location. Now i have to go in person and waste my time and explain that its missing . Im so upset since i needed for work .

It’s a good Apple Pencil I just think it’s harder to use. Nothing that special about it.

Pencil is awesome and works as intended. Store said they didn’t have any open box items so I paid the new price ($99 on sale down from $120). When I picked it up there was obvious signs it was an open box restocked item. Not sure what game Best Buy is playing at so check your boxes. Rating is for Best Buy’s shady practices.

I bought the pencil as an open box and when I tried to use it, it appeared that it was already registered by another user. Best Buy offer it inspected and without a lock, but that's not true. Unfortunately, I don't live in the USA to return it in-store.

Not versatile. Thought it would make things more enjoyable. Just a headache.

Not comparable with I pad had to return to store 2 times