Customer Ratings & Reviews

I purchased the Apple Pencil on April 2, and unfortunately, my experience has been disappointing. After only a few weeks of use, the tips started coming loose and eventually fell off entirely. This rendered the Pencil unusable for any precise work. I expected better quality from an Apple product, especially considering its price. I would not recommend this product based on my experience.

No indicator light for charging, and doesn’t seem to charge at all. Returning!

This pen is extremely pricey just because it’s Apple! Seems to work good for my son who has lost his motor skills ect due to being diagnosed with MS.

Okay, not the best product on the market. It is pretty basic

My original Apple Pencil works better than this. It has none of the features of the OG model - What a rip off. Just buy a adapter for $9.99 (if you still have your original)

I haven't received the product yet, and I was told outright that I wouldn't be getting a refund because I forgot to pick it up from the Best Buy store near my house. This is incredibly frustrating and feels like a scam. Very disappointing experience.

Wrong pen for my wife’s I-pad, she wanted the pen that charges by the magnetic strip at top of I-pad

It’s pretty difficult to connect to your selected devices.

Wouldn’t sync to my iPad 10th generation. Had to return.

It gives my iPad streaks so bad I had to get apple care for it just in case my screen gets damaged, nevertheless if you need one, be aware your screen might get damaged because of the magnets.

Terrible pencil and design, it has less features than the previous pencil 2, and the usb-c port is not in a great area

The pen was not connecting to the iPad. Took it to store for help and was told need to pay $40 to connect. So, I return the pen instead. No more Best Buy. I got the WORST buy experience.

Bought it for my kid for Christmas and it didn't work so its just been in the closet collecting dust. i don't know how it works. Didn't have the money to waste and wish i would of kept that money.

Worked fine. This pen only works once it's plugged into the iPad and has to stay plugged it .kinda sucked

There was a box for the Apple Pencil but the box was empty. I immediately contacted customer service and they sent me another one out. Upon receipt of the missing item I opened the package only to find another empty box. I contacted Best Buy again and let them know what happened and they submitted a refund request. However I haven’t received a refund as of yet nor have I received an email stating a refund was going to be issued.

I ordered this Apple Pencil on 4/28. Best Buy outsourced delivery to Roadie. They did not pick it up on time or deliver. No communication was sent to me by Best Boy or Roadie. After multiple online chats I still have not received the pencil or a refund on 5-11. Terrible customer service by Best Buy. Not the first time this has happened either. They need to stop outsourcing to Roadie who is giving them a bad name.

Didn’t find easy to use, never paired to my iPad so I had to return it!

I had told the it was not compatible with my I pad

This pen is not the best. While it still functions ok, it takes several times pressing down for it to actually work. It’s not very smooth and hard to work with. I do a lot of photo editing and it’s especially hard with the way this pen was made. I have heard this is an issue with this pen and to go to the second generation pen.

Decription says it works with generation 10 ipad and even the customer questions section said it worked with this ipad. It doesn’t though so don’t waste your time