Customer Ratings & Reviews

Terrible pencil and design, it has less features than the previous pencil 2, and the usb-c port is not in a great area

I received it on time, but the parking in a peace od paper and ship it to me, it did not work, i requested to return it but i did not get a change to do so. Because must of the best buy location near me are close. I ended up looking $80

Pen has stopped working I’ve been trying everything to get to work and it hasn’t been working

There was a box for the Apple Pencil but the box was empty. I immediately contacted customer service and they sent me another one out. Upon receipt of the missing item I opened the package only to find another empty box. I contacted Best Buy again and let them know what happened and they submitted a refund request. However I haven’t received a refund as of yet nor have I received an email stating a refund was going to be issued.

I will say when it worked it was ok. But it stopped working i haven't had it for a month yet and already it has stopped.Maybe like a week or less it was no longer working.

I ordered this Apple Pencil on 4/28. Best Buy outsourced delivery to Roadie. They did not pick it up on time or deliver. No communication was sent to me by Best Boy or Roadie. After multiple online chats I still have not received the pencil or a refund on 5-11. Terrible customer service by Best Buy. Not the first time this has happened either. They need to stop outsourcing to Roadie who is giving them a bad name.

I got this pencil for my iPad 10th Gen and it sounded like a better fit than the first gen Apple Pencil. This pencil worked for maybe two days and never connected to my iPad again no matter what I tried.

Bought an iPad three years ago and it’s already unsupported. Had to return.

I haven't received the product yet, and I was told outright that I wouldn't be getting a refund because I forgot to pick it up from the Best Buy store near my house. This is incredibly frustrating and feels like a scam. Very disappointing experience.

Couldn’t get this thing to work¿????????????? B

cannot get the pen to work have tried multiple times

Didn’t find easy to use, never paired to my iPad so I had to return it!

My original Apple Pencil works better than this. It has none of the features of the OG model - What a rip off. Just buy a adapter for $9.99 (if you still have your original)

Decription says it works with generation 10 ipad and even the customer questions section said it worked with this ipad. It doesn’t though so don’t waste your time

This pen is not the best. While it still functions ok, it takes several times pressing down for it to actually work. It’s not very smooth and hard to work with. I do a lot of photo editing and it’s especially hard with the way this pen was made. I have heard this is an issue with this pen and to go to the second generation pen.

I had told the it was not compatible with my I pad

Don’t work long and easily gets lost……….:::::::::::::::

I bought this for my sister in February and after 3 weeks it stops working. I took it to Best Buy in Glendora , everybody was so unfriendly because I didn’t have plus membership and told me I have to deal with it myself through Apple Store. I am so disappointed of such a bad service, it is not Best Buy to me anymore it is woes buy.

Was told it would work with new iPad. It didn't. But the feel was nice

Bought it for my kid for Christmas and it didn't work so its just been in the closet collecting dust. i don't know how it works. Didn't have the money to waste and wish i would of kept that money.