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Customer Ratings & Reviews

Your price for this item is $449.99
The comparable value price is $479.99

Customer reviews

Rating 4.4 out of 5 stars with 31 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers recognize the excellent overall performance of the pre-owned iPhone 14, with many praising its functionality and ease of use. The phone's camera quality also receives positive feedback, with users highlighting its ability to take clear and wonderful pictures. The condition of the phones is described as being very good for pre-owned devices. There were no negative comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 31 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have had no idea this was a refurbished iPhone 14 as it not only looks brand new, but it runs wonderfully with no issues at all!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 14

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Had to add the microphone to my keyboard but I love the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Phone works , everythings cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it rn, way better battery life but not amazing but again this was used . Love it tho :3 no scratches, everythings fine !

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Iphone 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good, smooth, and ready to use. I love it. It has 89% battery life when I got it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Iphone 14

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is good. i really like the battery life and the camera is super clear.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iphone 14 is now activated and working great. Grateful to have a less expensive option! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hope this store is next to go bankrupt

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely leave reviews, but my experience with this store has been so frustrating and eye-opening that I feel compelled to share it. I ordered a product that, according to the website, was in stock and ready to ship. However, days turned into weeks, and I received no update on my order. After multiple attempts to reach out to customer service, I was met with vague, unhelpful responses that offered no real solution or even an apology for the delay. What’s worse, I was promised a resolution that never came. Each time I called or emailed, I was given a different story or told “someone will get back to you,” but they never did. It’s clear to me that this store does not value its customers. No acknowledgment of the inconvenience caused, no effort to make things right, and no delivery of the product I ordered. In the age of easy online shopping and competition at every corner, it’s alarming to see a store operate with such little regard for customer satisfaction. It’s one thing for an order to be delayed — it’s another entirely when there’s no communication, no accountability, and no solution offered. I will never be shopping here again, and I highly recommend others avoid this store if they care about timely service and basic customer respect. It’s beyond frustrating to spend money on a product that never arrives, and even more so when the store does nothing to address the issue. A completely unacceptable experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome Phone Choice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this product to anyone interested in buying a new phone. The layout is easy to understand, the phone retains its charge for multiple hours, and anyone who is familiar with Apple products is bound to enjoy this device.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 14 Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, great condition and quality! I was surprised on how quickly it arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 14

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved phone. Alot of memory. Surprised at great value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it needs to do………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my iPhone 14 and glad I was able to get the last red iPhone made red is my favorite color

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is wonderful, takes wonderful pictures. Works very well

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pre-owned iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived early in perfect condition. Was able to easily move my destroyed phone’s content.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good used iPhone In the future if i need an other one i will buy again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Boo to battery health

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is perfect, except for the 85% battery health. This is a replacement of prior phone that wouldn't hold a charge (78% battery health). There should be a certification standard for reselling pre-owned phones (maybe a 172-point inspection?).

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 14 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone I had a 11 pro max my phone calls keep freezing. I bought this iPhone 14 pro my calls have not dropped Pictures are clear.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great and it arrived quickly. Easy transition from old phone to this newer model.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! Works great and just as described. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in perfect condition! No complaints here.

    I would recommend this to a friend