Customer Ratings & Reviews

Phone was in good condition, process was quick to pick it up at bestbuy, had duplicate charges but that was resolved quickly.

Lost my phone while on vacation and needed a quick phone temporarily. Bought this phone and instantly regretted it. The heats up extremely hot while charging and while in use. The charge drops way too fast. The only thing good about it was the condition of the exterior of the phone. Had to return it.

I used it overseas and it works perfectly fine……..

I got a refurbished iPhone for my tech - averse husband and he loves it

Good product, very basic for my uncle. Thanks for your supports

Great purchase for last minute. Works good. Not disappointed.

Phone in better condition that I expected super easy purchase

Call then to see if we pick a phone up from the store and they told us they didn't have it in store I'd have to order it online, I would get the phone the next day though so we were happy or so we thought. I saw that they had it going to the wrong apartment number so I called them back later that day and talk to him about that come to find out it wasn't going to be delivered for five more days and we needed it the next day the guy I talked to you lied to me saying I would one day shipping. So after 2 hours on the phone with them being transferred from one to another person finally talk to somebody and they said they can cancel the order and they refund me my money and we can go back to the store and just get it that day so we said sure. Come to find out they didn't refund my money like they said they didn't. I found out the next day that my bank account had not heard of any money coming back so I called Best Buy again just to have them lie to me again saying that the money would be back as fast as the bank will let me get it. That was also why. I later found out that they have a 7 to 10 day waiting period for refunds. After talking to a lady for an hour the next day she had helped me by letting me know that they didn't cancel the order they didn't have that option and they were still sending it to my apartment complex but to the wrong apartment number. They said they would switch it but they never did. Then they told me that I just have to catch him before they deliver it to the wrong place or call UPS and see if they can deliver to our apartment and not the other person's. Which didn't happen. Very disappointed hours of my time wasted just to be lied to you by several people from a company that you think would be in the top of customer service. I won't be shopping here anymore

flawless conditions! Will continue to purchase items at bestbuy!

This phone is amazing. I love it! It was a great gift to my son.

Really good value for the price. Arrived in great condition.

The advertised phone was a newer version. This phone doesn't have 5G and you're unable to download some apps due to how old it is.

There should be a disclosure on these phones that the battery will need to be replaced by Apple when you receive the phone. The same day that I received my phone, I set it up and noticed that it wouldn’t charge past 50%. So I looked in the settings and there was a battery warning that said, “Your batteries health is in significant decline…” It instructed me to take the phone to an Apple’s retailer to replace the battery because the current battery was at 75% capacity. Apple says that a any of their batteries under 85% capacity must be replaced. Needless to say, I returned the phone because it was obviously defective upon arrival. There are refurbished phones on Amazon for the same price. But those have a warranty and are guaranteed to work well.

Does the job I bought it for, cost effective and resourceful.

Great phone I’m glad that they sell unlocked phones for a really good price.

It’s been great ! Beautifully packaged and works great.

Works perfectly all I had to do was input a compatible SIM card.

Great purchase! Like new, work fine at much less the cost.

It was a very good product for a good price cant complain!!!

Worked perfect!! Just like new, easy set up. Good price.