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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 956 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the overall performance, condition, and ease of use of the Pre-Owned Excellent iPhone SE (2020) 64GB (Unlocked). Many customers also find the price point reasonable and are satisfied with the camera quality and size of the phone. However, some customers have expressed concerns regarding the battery life and processor speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 956 reviews
  • Rated 5 out of 5 stars

    Phone was in good condition and was affordable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in good condition, process was quick to pick it up at bestbuy, had duplicate charges but that was resolved quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This phone should not be for sale…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my phone while on vacation and needed a quick phone temporarily. Bought this phone and instantly regretted it. The heats up extremely hot while charging and while in use. The charge drops way too fast. The only thing good about it was the condition of the exterior of the phone. Had to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it overseas and it works perfectly fine……..

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone and fast delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a refurbished iPhone for my tech - averse husband and he loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone SE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, very basic for my uncle. Thanks for your supports

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for last minute. Works good. Not disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Would definitely buy again ++++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone in better condition that I expected super easy purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone is good but the customer service wasnt

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call then to see if we pick a phone up from the store and they told us they didn't have it in store I'd have to order it online, I would get the phone the next day though so we were happy or so we thought. I saw that they had it going to the wrong apartment number so I called them back later that day and talk to him about that come to find out it wasn't going to be delivered for five more days and we needed it the next day the guy I talked to you lied to me saying I would one day shipping. So after 2 hours on the phone with them being transferred from one to another person finally talk to somebody and they said they can cancel the order and they refund me my money and we can go back to the store and just get it that day so we said sure. Come to find out they didn't refund my money like they said they didn't. I found out the next day that my bank account had not heard of any money coming back so I called Best Buy again just to have them lie to me again saying that the money would be back as fast as the bank will let me get it. That was also why. I later found out that they have a 7 to 10 day waiting period for refunds. After talking to a lady for an hour the next day she had helped me by letting me know that they didn't cancel the order they didn't have that option and they were still sending it to my apartment complex but to the wrong apartment number. They said they would switch it but they never did. Then they told me that I just have to catch him before they deliver it to the wrong place or call UPS and see if they can deliver to our apartment and not the other person's. Which didn't happen. Very disappointed hours of my time wasted just to be lied to you by several people from a company that you think would be in the top of customer service. I won't be shopping here anymore

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    flawless conditions! Will continue to purchase items at bestbuy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. I love it! It was a great gift to my son.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good value for the price. Arrived in great condition.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    phone replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The advertised phone was a newer version. This phone doesn't have 5G and you're unable to download some apps due to how old it is.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery Needed Replaced Upon Arrival

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There should be a disclosure on these phones that the battery will need to be replaced by Apple when you receive the phone. The same day that I received my phone, I set it up and noticed that it wouldn’t charge past 50%. So I looked in the settings and there was a battery warning that said, “Your batteries health is in significant decline…” It instructed me to take the phone to an Apple’s retailer to replace the battery because the current battery was at 75% capacity. Apple says that a any of their batteries under 85% capacity must be replaced. Needless to say, I returned the phone because it was obviously defective upon arrival. There are refurbished phones on Amazon for the same price. But those have a warranty and are guaranteed to work well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job I bought it for, cost effective and resourceful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I’m glad that they sell unlocked phones for a really good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been great ! Beautifully packaged and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly all I had to do was input a compatible SIM card.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Consider this option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Like new, work fine at much less the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good product for a good price cant complain!!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worked perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfect!! Just like new, easy set up. Good price.

    I would recommend this to a friend